HR Functional Specialist

Job Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description

JOB TITLE: Associate – HR Functional Specialist

REPORT TO: Manager – HR Solutions

LOCATION: Kuala Lumpur

RESPONSIBILITIES

Our HR Solutions is an organization built to provide support to employees, managers, and HR colleagues around the world to ensure they can resolve HR questions, complete HR tasks, and get support from HR to allow them to focus on their roles in making a difference for people around the globe. As the HR Functional Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions

Key Objectives / Deliverables:

• To support Tier 1 & Tier 2 (Call support and Data management)
• Assess and resolve customer inquiries and issues (via phone, chat and case management tool) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure
• Process HR transactions, logging and closing cases, and ensuring data quality including but not limited to the following:
  • Data management
  • Organization management
  • Compensation administration
  • Recruiting operations
• Create, update, store relevant employment documentation
• Conduct data quality reviews, monitor and correct processing errors
• Provide feedback and information to support high quality information in the HR Solutions
• Assist in testing upgrades and new system functionality
• Participate in continuous improvement initiatives

Requirements:

• 3-5 years’ experience working in HR operations or other transactional / operational work
• Bachelor’s Degree or equivalent work experience
• Bilingual: Fluent in Mandarin & English (Added advantage: Japanese language)
• Experience in using Workday system (Preferable)
• Specialized knowledge in HR
• Strong Data Management skills
• Ability to navigate computerized data entry system or other relevant applications
• Strong oral and written communication skills
• Strong customer service orientation
• High level of integrity and confidentiality

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.