Salesforce Business Systems Analyst Lead

Job Description

What is the opportunity?

The Personal and Commercial Banking (P&CB) arm of RBC is in the preparation stages of launching a ground breaking program to deliver the best customer experiences by equipping our advisors with the very latest technology and processes in the industry. We have partnered with Salesforce to build out our next generation CRM Advisor Platform, the cornerstone of this critical transformational program. Together, we’re aiming to take a giant leap towards our goal of becoming a digitally enabled relationship bank.

Of course, the journey would not be possible without world class talent. We’re in the search for a BSA Lead to drive a consistent solution across our different delivery squads. You will be working with the different BSAs, to ensure that together we design the best possible solution for our advisors. You’ll be joining a diverse and inclusive agile lab delivering solutions on Salesforce’s Financial Services Cloud and Lighting platform. We’re pulling all the stops and employing the latest in technology and scaled agile practices to help bring to life the CRM Advisor Platform of the future here at RBC.

So if you’re a curious problem solver with experience in Salesforce FSC, have experience leading diverse teams and been a key contributor to transformational programs, give us a shout and we can tell you more about the journey.

What will you do?

The Business Systems Analyst Lead will be responsible to oversee all business analysis activities on the CRM Advisor Platform initiative, within an agile delivery environment. The role demonstrates advanced knowledge and ability, and can apply the competency in new or complex situations and guide other professionals. You will be responsible to oversee and guide all aspects of requirements delivery - planning, elicitation, analysis and documentation, management, and support - for changes to Business Areas and Technology. You will work closely with the development teams and business partners to implement CRM capabilities on the Salesforce platform, and provide expert advice to the design and development on the Salesforce Financial Service Cloud to drive business value.

You will also:

• Provide thought leadership and direction to maximize our CRM transformation with the Salesforce platform. Guide the teams when it comes to best practices based on previous experiences
• Oversee the scrum teams in gathering requirements and documenting system solutions in the form of user stories, story maps, features, epics using agile tools and processes to develop/enhance functionality on the Salesforce platform, including the business analysis and estimates
• Actively contribute in any team discussions, value add by sharing experiences or providing know-how to the team best leverage the out of the box capabilities
• Define the business analysis approach, plans and accurate estimates for requirements, including tasks & deliverables using Agile methodology and tools
• Lead requirements prioritization, guarding the scope of MVP together with other transversal leads and leverage techniques to drive out business priorities
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
• Provide thought leadership and mentoring to squad members

What do you need to succeed?

Must-have

• Hands-on experience leading the functional implementation of Salesforce Financial Services Cloud
• 10+ years working as a Functional Lead / Business Systems Analyst Lead with proven experience in agile delivery, in the area of requirements management on large and complex projects
• Experience in leading the requirements planning and prioritization including stakeholder analysis and effort estimation
• People management skills and good communicator with the business stakeholders
• Experience with contributing to, and delivering complex solutions architecture
• Plenty of experience in Scrum and Kanban methodologies

Nice-to-have

• Relevant college, university, or post-graduate degree in Business Analysis or related education (CBAP, PMI-PBA)
• Experience in Human Centered Design
• Salesforce certifications
• Recent retail branch experience and/or experience with core banking processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

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JOB SUMMARY
City: Toronto
Address: 88 Queens Quay W
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Senior Manager/Director
Pay Type: Salary + Variable Bonus
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: Yes
Application Deadline: 10/24/2021
Platform: Technology and Operations
Req ID: 397316
Ad Code(s):