Senior Specialist - Advisor Services Managed & Advised Account Operations

Job Description

Your Opportunity

The Managed and Advised Account Operations (MAAO) team performs a variety of functions and services for both Advisor Services and Investor Services clients enrolled in Schwab’s Managed Account products and the Schwab Private Client offer. Within MAAO, the Managed Accounts Reconciliation Service plays an integral role in providing support to internal staff and money managers via the Fiserv/APL database used for the Schwab Managed Account Sponsored platforms. A critical function of this team is the pre-market account reconciliation performed daily on all managed accounts. The team is comprised of members located in both Phoenix and Orlando. In addition to processing daily and weekly validation reports, the team also responds to escalations, service issues and operational questions received via email, phone and comtrack. Internal requests for Advised Offer billing adjustments are also handled by this team.

We provide an exceptional training program to prepare you for success in your new role. In addition, we realize that hard work deserves reward and we offer an extensive employee recognition program in addition to advancement and growth opportunities.

*Temporarily Remote*

About our Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

• Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference, through the remainder of 2021.*
• When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
• Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.”

What you are good at

In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times or high volume spikes. Ideal candidate will need to be comfortable with direct client interaction as they receive and make inbound/outbound calls and network internally to research and resolve operational issues. To be effective in this role, the ideal candidate will demonstrate the ability to:

• Compare output from multiple sources, identify and research discrepancies in information and take appropriate action to resolve.
• Work independently to accomplish tasks and interact and work well within a team environment and with cross-site partners to resolve issues.
• Understand general trading functions and the different security types.
• Handle complex and high risk issues.
• Meet time critical deadlines (pre- and post-market cut-off times) in a fast-paced environment.
• Maintain flexibility in schedule to support either pre-market reconciliation or afternoon hotline coverage, depending on the position being filled.
• Handle complex requests and escalations.
• Build and maintain supporting relationships with internal business partners.
• Assist in the development of additional controls and identification of preventative measures.

What you have

• Series 7, 63, 9/10 preferred.
• Must possess effective problem resolution and relationship management skills and a strong sense of teamwork.
• Operations and trading experience (3-5 years preferred).
• Proficient with Microsoft Excel.
• Demonstrate the ability to build and sustain strong relationships with clients and other Schwab business partners.
• Quality, accuracy, accountability are key attributes that will mark the finalists for this position.
• Demonstrated brokerage, banking back office or operational experience, coupled with customer service skills.
• Excellent verbal and written communication skills.
• Cross-functional operational knowledge or experience in account opening, processing, or managed accounts is strongly desirable.
• Working knowledge of the Managed Account business at Schwab and the Schwab systems are a plus, as is experience with Fiserv/APL.
• Support team growth via coaching and/or mentoring.
• Handle complex requests and escalations.
• Build and maintain supporting relationships with internal business partners.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.