Community Specialist (Temporary) - Sledgehammer Games

Job Description

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Job Description:

Your Platform

Located in the San Francisco Bay Area and Melbourne, Australia – we’re the videogame development team behind Call of Duty®: Modern Warfare 3, Call of Duty®: Advanced Warfare and Call of Duty®: WWII. Since our founding in 2009, our greatest passion has been making AAA games. The strength of our team makes us not only excellent at what we do, but also how we do it. We firmly believe in supporting our talented employees to be the best they can be. Here at Sledgehammer Games, everyone is a game maker.

As we head into decade II of development, we’re focused on constantly evolving, innovating and taking risks – which are some of the most rewarding aspects of game development. With world-class audio, design, engineering and art teams, we’ve been able to achieve some of the highest-quality game execution of any studio in the industry. We love what we do and work hard to make sure that each new game we make is even better than the last. Creativity is key, and we’re looking for talented game developers for our exciting next project.

Sledgehammer Games is wholly owned by Activision. To learn more about our studio, please visit us at www.sledgehammergames.com or search for Sledgehammer Games on your favorite social media platform. Want to hear what it’s like at the studio directly from current employees? Check out our #LifeatSHG developer profiles: https://youtu.be/12DUBszg-w4

Your Mission

The Community Specialist is primarily responsible for supporting the community engagement plans created by the Community Strategist including engaging players in conversations on forums and social channels and supporting the creation of community-facing content and subsequent internal reporting.

The Community Specialist should have a thorough understanding of contemporary video game genres and platforms, including fluency with games-as-a-service practices and production/business models. The Community Specialist is a creative and passionate player, comfortable with online communities and social media, with excellent communication skills, and with the ability to thrive in a highly dynamic environment.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

• Collaborate on defining and helping to execute the community engagement strategy driven by the Community Strategist
• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Create compelling player-facing communications such as blogs, patch notes, social copy
• Establish feedback loops with players and dev teams, providing regular/meaningful reporting on community sentiment, concerns, and suggestions
• Analyze and report on content and program performance data to drive continuous improvement and optimization
• Work with anti-toxicity and player support teams to support anti-tox and anti-cheat initiatives to improve player experience

Player Profile

Experience

• 3+ years of experience in a community-oriented role, preferably in the video game industry

Knowledge & Skills

• Proficiency with Sprinklr, Confluence, and/or JIRA
• Excellent written and oral communication skills and the ability to create quality documentation and reports for internal reports and external communications
• Strong understanding of social media services, mechanics, and trends, especially Twitter, Instagram, Reddit, and TikTok
• Proficiency with MS Office (Outlook, Word, Excel, and PowerPoint)

Key Attributes

• Strong organizational skills and an independent, self-motivated work style
• Overall ability to adapt to a spectrum of different projects assigned to you by the Community Strategist

Extra Points:

Knowledge & Skills

• Advanced degrees in communication, marketing, or related field
• Video publishing, graphic design, and/or content creation experience
• Project management training and experience

Key Attributes

• Experience engaging with influencers
• Existing strong personal network within gaming communities
• A fan of the FPS genre and Call of Duty franchise

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy CrushTM and Bubble WitchTM. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.