Application Support Engineer - .Net Tech Support

Job Description

Company Description

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Job Description

Verisk Life, Health & Travel (LHT), a Verisk Analytics company, has almost 20 years’ experience of providing risk rating tools to the insurance market. LHT provides medical and veterinary underwriting software to insurance providers that enables the rating of pre-existing medical conditions to allow informed underwriting decisions to be made on travel, pet and other health related insurance products. Clients range from multinational and specialist insurers to insurance brokers and aggregators.

The role will be based in LHT’s office in Brisbane, Queensland While the role is office based, the Application Support Engineer may be required to travel occasionally to meet with clients and this could include travel outside of Australia.

Given LHT clients are in different time zones there may be a requirement to work outside of general working hours(8:30 AM-5 PM).

This position will report to the Managing Director, Asia Pacific based in Brisbane, Australia in addition to a dotted reporting line to the Engineering lead based in Malaga, Spain.

Main purpose of the job including responsibilities:

The Application Support Engineer will be responsible to support LHT’s medical underwriting tools and other applications that run in a Windows environment for the LHT business. The individual will be working closely with other Engineers based in Spain and China in scripting the automation of building and deploying applications and maintain source code repositories. This individual will be the first point of contact for any technical and application support needs for the Australian and Asian teams of LHT during the Australian day time.

Key Responsibilities:

1.Working closely with the Engineers based in Spain, the Application Support Engineer will support the product IT operations of existing applications and will work closely with the development and devops teams, during all phases of the application development in a Windows based environment.

2.The individual will work closely with the other Engineers and Dev Ops teams based globally in scripting the automation of building and deploying applications and maintain source code repositories.

3.Working in Brisbane with other LHT colleagues, this person will be the main contact person for any technical queries raised by the team or customers.

4.This person is expected to support LHT's product server availability during the Australian time-zone and be able to triage and troubleshoot reported technical issues, in conjunction with multiple Verisk IT team(s) as required

5.The individual will need to monitor and respond to Production server and application anomalies and performance degradation

6.The individual will work closely with the wider DevOps, Application Support and Product teams in performing root cause analysis for any issues and the implementation of the fixes

7.The individual will support the DevOps Lead to deliver the product operation activities including deploying content updates and generating usage reports.

8.The individual will support the implementation of production migrations in co-ordination with multiple geographic locations

9.The individual will assist with Cloud environment setup and implementation plan

10.The individual will support the Product team with periodic data update process and building and executing robust test processes for all of the products

11.The individual will critically examine each step of the data update process, and suggest and work with the teams to implement improvements in the process

12.The individual will assist with the successful rollout of new LHT products internationally, ensuring that region-specific differences are maintained, documented and accounted for within datasets.

13.The individual will assist in the preparation of technical specification and user guides for product.

14.The individual will perform comprehensive testing of new products and services released or developed by VRR, ensuring their suitability to market–this includes manual testing and building automated test suites as needed.

15.The individual will assist in assessing development requirements for local clients in Australia and Asia, and work with the UK team to develop any required approval requests and/ or specifications

16.The individual will remain abreast of the market demands and competitor capabilities to understand future requirements, business needs and to identify areas for internal research and development opportunities.

17.The individual will assist with the extraction of data and preparation of reports from our data warehouse

Qualifications

Qualifications

Must :

• Experienced in a Windows environment with a working knowledge of IIS concepts and settings
• Experience with SQL server administration, SSRS reporting and Windows Server Administration
• Ability to support business users on adhoc data requests by writing complex SQL queries
• Knowledge in Server Administration in AWS/Other Cloud based technologies (e.g. Workspaces, EC2, RDS, ELB)
• Strong understanding of computer programming concepts like OOPs, Data Structures, HTML, CSS, REST based Web API, T-SQL etc.
• Atleast 2 years of recent experience with Visual Studio, C#, HTML, CSS, ASP.NET, MVC, Web API, T-SQL programming languages
• Ability to triage and troubleshoot issues, defects in software
• Familiar with Development tools and concepts such as XML config files,Rest API calls, HTTP Headers and Response Codes
• Able to operate independently and confidently on technology related aspects, and having a high degree of maturity working on Live environments and communicating with multiple levels of stakeholders in a calm and composed manner
• Experienced in working in a fast paced growing business and being willing to support the teams as needed in a technological context
• Calm, diplomatic, confident and self-aware
• Excellent verbal and written communication skills and proven ability of working with global teams
• Must be passionate about solving problems and have a high sense of responsibility and ownership

Good To Have :

• Knowledge of scripting languages such as Bash and Powershell
• Good understanding of Deployment technologies like Atlassian Bamboo, Octopus Deploy, Git, Sonar.
• Good understanding of Continuous Integration and DevOps
• Experience of troubleshooting production issues, using monitoring tools such as Splunk, New Relic, Solarwinds. DPA and Perfmon
• Passionate about technology, Cloud computing, scripting languages and automation
• Basic understanding of firewalls and networking concepts
• Understanding of reporting tools such as Tableau, PowerBI
• Ability to automate the existing test suite using Postman
• Experience of working in a growing and developing business.

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Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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