Head of Talent Acquisition (Remote) - Bay Area, US

Job Description

About us

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical, yet often overlooked, phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that help retailers retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most admired brands, Narvar works with 800+ clients globally including Patagonia, Glossier, Home Depot, Neiman Marcus, and Sonos. We’re headquartered in the San Mateo Area with remote teams in Bangalore, London, Paris, Munich, Tokyo and elsewhere around the world. Through our clients, we've served over 400 million consumers worldwide across 7 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for the genuine, and we leave our egos at the door. Key to success at Narvar is the ability to embrace ambiguity and take smart leaps, while staying humble and collaborating across functional teams, geographies, and diverse mindsets to do great things together. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

The role

Narvar is steadily growing its talent footprint globally, and we are looking for a player/coach to orchestrate the growth of Narvar’s most important asset: its team. The ideal Director of Talent Acquisition (TA) will lead our organization’s talent growth initiatives and team, prioritize stakeholder advocacy, data-driven strategic decision making, process agility, and exceptional communications efforts (internal and external) to achieve our ongoing growth goals. The director confidently balances a startup sense of urgency with an unrelenting commitment to quality.

Day-to-day

• Empower the TA team in their efforts to advocate for their hiring teams and candidates through the entire recruiting lifecycle, and in their career development
• Act as strategic talent business partner to support key hiring initiatives and team goals
• Using data and stakeholder feedback, establish, refine and drive process to improve our sourcing, recruiting and hiring results, from candidate experience to business impacts
• Lead the TA team by applying best practices in the use of data to communicate with internal clients
• Develop and manage programs to drive growth goals
• Ensure consistency of messaging and process, in terms of both “selling” and assessing (for TA and hiring teams)
• Ensure our systems are operating optimally to support our business goals through automation, as well as accurate and useful data
• Partner with the People Team, hiring teams, and other internal teams to ensure smooth transitions from the offer process through to onboarding
• Partner with the People and marketing teams to monitor and improve talent branding initiatives

What we’re looking for

• 3+ year of people management experience in talent acquisition (with special emphasis on process, pipeline and capacity management)
• 7+ years hands on recruiting experience across all functional areas and levels in a SaaS context
• Background in SaaS / B2B technology companies (in the talent acquisition function)
• Extremely data focused and driven; can quickly gather, aggregate and formulate decisions based on data (Recruiting BI tool is TalentWall, so experience with this tool or similar is preferred)
• Hands on ATS expertise, ideally with an emphasis on talent data analytics (Greenhouse is our system, so experience with this tool is a nice to have)
• Depth of experience hiring engineers, with the accompanying understanding of SaaS development methodologies and technologies
• Excellent communications and negotiation skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.