VIP Account Manager, Casino

Job Description

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients.

As a VIP Account Manager, you will be managing a portfolio of high net worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.

THE GAME PLAN
Everyone on our team has a part to play

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase player activity and drive revenue
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIP's at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

THE STATS
What we're looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

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