Customer Success Manager, Google Cloud Security

Job Description

A person with disabilities will be given preferential consideration per local regulations.

Qualifications

Minimum qualifications:

• Experience in creating roadmaps with customer stakeholders to help drive solution adoption and business value.
• Experience in the cybersecurity landscape with focus on Threat Detection or Security Operations and associated technologies (SIEM, SOAR, EDR) and concepts.
• Experience driving digital transformation programs for enterprise customers utilizing security solutions across IaaS, PaaS, or SaaS.

Preferred qualifications:

• Master's degree in a management, technical, or engineering field.
• ISACA or equivalent security certifications (e.g. CISM, CISSP).
• Customer-facing work experience, including C-suite level governance and reporting.
• Experience leading or project managing security operations transformation programs, including working with Enterprise and Solution architects to define future states and the roadmap to deliver them.
• Experience collaborating with channel partners and system integrators, and with the Google Cloud ecosystem.
• Excellent communication, presentation, problem solving, conflict resolution, and program management skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Success Manager (CSM) for Google Cloud Security, you will directly manage a portfolio of accounts, and for these accounts you’ll partner with customers to develop a plan that aligns their business needs to success accelerators: organizational, programmatic, and technical strategies designed to reduce time to value for Google solutions. For accounts managed by Google Cloud Platform CSMs, you will act as a subject matter overlay, defining strategy and identifying and delivering priority accelerators as part of an overall customer transformation plan. For all the accounts you work with, you will ensure fast onboarding to Google solutions, driving their adoption, removing organizational and technical barriers, and identifying opportunities for customers to increase business value through adopting additional solution products.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Drive the successful onboarding and adoption of Google Cloud security solutions for a portfolio of accounts.
• Serve as a subject-matter expert in security, providing thought leadership to customers at executive and practitioner levels and to other teams within Google Cloud.
• Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
• Guide senior customer stakeholders through the changes needed to unlock the full value of Google Cloud security solutions, providing best practices and guidance to help them design the optimal enablement and adoption strategy to modernize their security operations and maximize business value.

Locations

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.