PMO Manager

Job Description

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Job Description

Position Purpose:

The Technology Team in France seeks a skilled and motivated PMO Lead. France is one of our largest Markets and is one of five markets in our Lead International Operated Markets (Lead IOM). This exciting role is situated in the French Head Office at Guyancourt near Paris . The successful candidate will play a critical role in the French technology team and will be responsible for project planning including initiation and the maintaining the French deployment roadmap, project status reporting and budget management.

The PMO Lead role is a critical role that ensures that Global Technology Products and Capabilities are successfully localized, tested and deployed to French Customers and Crew. The projects and products are centered around our Global Restaurant, Digital, Delivery and data driven CRM platforms. The role has an international element and requires regular interaction with Market Technology teams, Global Technology and other Business Functions and as such requires excellent communication and influencing skills. Experience of Agile will be beneficial as the French team are starting to transform their existing ways of working.

The French Technology team is responsible for deploying and activating all innovative, Global products within their Market. To do so they need to run outstanding projects and programs for their Restaurants.

Team Structure

The PMO Lead role reports into the French Technology Director/CIO. The PMO Lead also has a dotted reporting line into the Lead International Operated Markets (Lead IOM) Future Readiness Team. The Lead IOM segment team is comprised of: Future Readiness Team plus the technology teams in Australia, Canada, France, Germany and UK. The French Technology team is part of the broader Lead IOM team which is a key part of McDonald’s Global Technology function

To be successful in the role you will work closely with your peers in the French Technology Team and the Lead IOM future Readiness Team. Other stakeholders include Global Technology PMO, Engineering and Product Teams as well as Digital Customer Engagement. Within the French Market you will also work with Operations, Marketing and Legal as you prepare your project documentation.

Responsibilities:

In this prominent role, you will be responsible for the program management of digital (mobile, Kiosk, CRM, Web), restaurant (kiosk, POS, kitchen operations), Delivery and IT solutions from requirements phase through to market acceptance and ultimately ensuring that the McDonald’s French Technology vision comes to life.

You will work directly with market CIO to understand the priorities for the French Market and assume responsibility for crafting and maintaining the French Deployment Roadmap. At the outset of every initiative you will be responsible for outlining the scope and any assumptions or risks and detailing these according to the standards set by the wider Global Technology PMO Function. You will define and own the end-to-end Technology plan as well as reporting on status throughout the life cycle of the projects.

Our solutions are tightly coordinated to deliver a good experience for our Customers and Crew. Over time, you will acquire a detailed understanding of our Technology Products, their dependencies, and how they fit together. You will work cross-functionally in a matrix organization in order to understand what is required to deliver each set of business capabilities. The role is ideal for manager and change agent who has an aptitude for leading teams from vision through the delivery of business results.

As part of LIOM Planning and Alignment Team the PMO Lead will attend peer team meetings, accept and deliver (appropriate) tasks assigned, participate in group activities and assignments to both suggest and implement process improvements for technology function.

Additional responsibilities include/could include:

• Lead scope definition, market deployment roadmaps, integrated project schedules, roles and responsibilities, program status (reporting), governance, alignment, risk mitigation, issue resolution and communications.
• Coordinate cross-functional teams made up of Corporate Technology Engineering, Product Managers and Strategic Partners.
• Implement global strategies and set project quality and performance standards.
• Play a leading role in Global Technology Annual Planning process.
• Represent the French team, along with the CIO in the Lead IOM Technology Team’s Budget Governance process (Capex/Opex forecast versus actuals).
• Ensuring all stakeholders are aware of key dates such as National Deployment Ready, National Deployment Complete and Activation in Market.

Qualifications

Required Skills

• Experience (3+ years) of leading complex cross-functional Technology initiatives as a Project or Program Manager.
• Exceptional communication and influencing skills. Desire and ability to build strong, cohesive relationships at all levels of the organization – up, down and across.
• Skilled facilitator who can lead planning discussions, gather requirements and hold retrospective workshops. Ability to summarize and deliver information in a clear, succinct way.
• A willingness to be flexible work outside of traditional core working hours. Due to the need to interact with individuals outside the French Market will need to attend occasional calls outside of normal working hours.
• Experience of virtual working with remote teams.
• Fluent in both French and English.
• Ability to travel internationally (adhering to Country and Company Corporate safety guidelines).
• Project Management qualification.
• Bachelor’s Degree or equivalent professional experience.

Desired Skills

• Experience working in a matrix organization.
• Experience of Digital and Retail Technologies (Mobile Apps, ecommerce, Self-Order Kiosk, POS, Home Delivery).
• Experience of working following Agile methodologies and ideally some experience working in a product centric agile organization.
• Adapts to changes in priorities with ease, comfortable working “in the grey” while defining the way forward.
• Agile Qualifications such as PSM, PSPO a plus.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Your information will be kept confidential according to EEO guidelines.