Lead Technical Account Manager

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

Provides a high level of technical leadership for Enterprise Support customers work with experienced technical staff to remediate any health-related issues and reduce risk to the environment through a range of problem resolution and proactive services aimed at maximizing the value of Citrix products and increasing customer skills. has a capability to lead high impact business discussions through an in-depth understanding of the product portfolio. They are able to drive effective engagements and have high level written and verbal communication skills. They will be able to identify and leverage possibilities to facilitate sales engagements and partner with others to drive customer growth and satisfaction. Refers more complex problems to higher level technicians. Knowledge of operational systems may be broad, but not as in-depth as a field engineer.

• Establish and manage regular conference calls to review outstanding items and ongoing projects with customers
• Resolve customer issues and maintain ownership until the problem resolved completely with minimal over site from more senior members of the team
• Act as a SME (Subject Matter Expert) in at least one core Citrix product and develops an understanding of at least one adjacent product
• Maintains account intelligence and delivers account briefings to management and Sales when renewal notifications are due
• Is able to self-prioritize work items based on customer requirements and minimal instruction from Sr. teammates
• Write and review complex technical articles and proactive emails on customer reported cases, product specifications, and previous experience
• Creates proactive materials pertinent and targeted for one's own customers
• Act as a resource for other teams as needed to troubleshoot and resolve specific customer issues
• Visits each customer twice per year, driving the agenda and being primary account owner
• Develop project management skills through participation in projects
• Able to provide executive updates with minimal oversight or direction from management

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.