Terminal Logistics Analyst

Job Description

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

We are looking for someone to help manage our Logistics operations and improve the user experience. In this role, you will work cross-functionally with teams throughout Stripe, users and third-party logistics partners.

You will:

• Resolve user and internal questions pertaining to Logistics
• Analyze and categorize performance metrics data
• Place and manage products orders with our warehouses
• Ensure on- time delivery for our end users
• Work with our Sales team to assess user demand for our products
• Review and approve invoices
• Manage internal documentation pages for best practices

Other responsibilities:

• Drive initiatives and process changes to scale our Logistics support operations
• Help optimize our self-help channels to better enable our users to address their questions and improve internal and external product documentation

Our ideal candidate will have many of the following:

• Eagerness to help ramp a new team and establish an operating model
• Strong stakeholder management and communication skills
• Comfort working closely with data, evaluating metrics and making data-driven decisions
• A can-do attitude and ability to juggle multiple priorities independently
• Process-oriented mindset to execute on deliverables
• 0-2 years experience in an operations role
• Bachelor’s degree
• Excel experience
• SQL knowledge preferred