Business Line FT | CONSULTANT | Tennessee

Job Description

Business Line FT | CONSULTANT | Tennessee

Job Summary LOCATION: Tennessee DESIGNATION: CONSULTANT JOB DESCRIPTION: Skill Set:
? 8+ Yrs of Experience in TIBCO EMS / JMS.
? Knowledge of JMS messaging - using TIBCO EMS and RedHat ActiveMQ
? Unix/Linux Scripting skills
? Excellent communication skills
? Strong analytical skills for problem diagnosis and resolution
? Self-motivated, detail-oriented and organized
? Willing to work on weekends and 24/7 based on rotational basis
Job Description:
? Manage and Support Infrastructure capacity
? Experience in leading a team. Have performed oncall responsibilities
? Management and oversight of the capacity lifecycle process
Roles/Responsibilities:
? Develop initial plans with milestone and risk assessment
? Maintain Issue and Risk logs
? Develop and maintain status reports and communications
? Escalation of any issues / concerns unresolved with the team and stakeholders
? Become familiar with and support messaging reference architecture install processes for production changes during scheduled windows, become familiar with issue resolution for infrastructure tools (ex- start or stop tools in the event of a problem, etc).
? "Monitoring and automation
? Perform initial troubleshooting.
? Automate repetitive tasks and procedures (to include management of the inventory).
? React on critical thresholds as defined.
? Filter monitoring alarm and alert information.
? Monitor the status of the infrastructure and tools.
? Perform correlation of errors, alerts, and events."
? "Maintenance and daily tasks
? Work with “In-House Client Team” to facilitate installation, configuration, and upgrades. Cient to work with end client in documenting the scripts/procedures, planning and organizing the upgrade tasks.
? Routines tasks like data refresh, migrations, reporting, etc.
? Create/update disaster recovery plan documents as per site requirements.
? Perform monthly and annual performance reports for trend analysis and capacity planning.
? "Backup and recovery - if required - further discussion needed
? Execute, maintain and update end client backup and recovery policies and procedures for the infrastructure as well as the supporting tools.
? Execute backup and recovery scenarios (Online, offline and import/ export) based on end client guidance.
? Execute and propose the appropriate backup/recovery plan for new installations
? Knowledge of Java will be an addon.
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. QUALIFICATION: B Tech SKILLS: Technical Skills-Middleware & SOA-TIBCO Enterprise Message Server (EMS) EXPERIENCE: 4.5-8 Years NO. OF POSITIONS: 1 View Job Details and Apply