Executive, Fleet Operations

Job Description

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Get to know the team

GrabRentals (GR) is a dynamic and evolving team responsible for bridging various key departments. We make an impact by delivering timely and seamless handover of cars to subsequent partners. We ensure all GR assets are accounted for, maintained and turn-around in the shortest possible time to fully optimize our assets.

Get to know the role:

A fast-paced non-desk-bound role that requires us to be constantly active. We serve as the collection and return point to our GrabRentals drivers, providing detailed handover of the vehicles and proactively resolving our drivers’ concerns.

• Respond to inquiries related to GrabRentals products and services in a timely manner
• Collaborate with various GrabRentals teams to escalate and solve requests
• Build rapport with internal stakeholders and other verticals to streamline and maintain smooth operations
• Maintain and be accountable for the GrabRentals’ assets
• Process rental waivers, reimbursements and credit notes for vehicle-related matters
• Educating partners through physical vehicle checks and conducting a briefing on the Do’s and Don’ts as a private hire driver

The Day-to-Day Activities:

• Responsible for performing handing over of assets over to the subsequent hirer
• Perform inspection of interior & exterior of assets
• Perform pre-inspection of the vehicle for subsequent checkout
• Coordinate vehicles movement
• Accurate accountability of assets in fleet management system
• Communicate with customers regarding services recommended and performed
• Work with parallel departments and vendors, manage information flow between authorized workshops, GrabRentals & drivers for smooth transactions of assets
• Harmonize expectations on vehicle condition with a partner (minimal disputes)
• Provide technical advice to the driver with regards to vehicle functionality and familiarization

The Must-Haves:

• At least 1-years of operations and customer service experience
• Valid driving license 3 or 3A required, with 2B license as an advantage
• Fluent written and spoken English is required, with local second language as an advantage
• Self-motivated individual who is capable of getting things done within an allocated time frame.
• Able to work independently and deal effectively with complex, changing, and ambiguous environments with other related departments or as a team, with minimal supervision
• Able to initiate and maintain strong relationships internally and externally
• Strong people skills with a customer-oriented service attitude
• Proficient in Microsoft Office, knowledge of Excel formulas and functions, and Google applications preferred. Competency in data analysis will be advantages

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.

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