Sr.IT Operations Analyst

Job Description

What will you do?

• Respond to incidents and problems and work with appropriate support personnel (Technology Infrastructure, NOC / Business Partners: Bell, Hydro, Rogers, IBM, Cisco, Silver peak, Aruba) on a technical level to resolve in a timely manner and/or escalate as required.
• Attend implementation planning meetings to ensure the smooth transition of new network infrastructure to be supported by TNS Operations
• Ensure that all Networking related activities are reviewed, updated and assigned accordingly on a daily basis and that all activities past their implementation dates are followed up on and addressed.
• Event, Incident, Problem and Change management tasks
• Provision Bulk Mac / AMAC Change Requests and ACS administration for RBC networks
• Preparation for Planned activities; on demand /real time problem troubleshooting using variety of industry leading tool sets including but not limited to Spectrum, nGenius, sniffer, NetMRI, Airwave, Cisco DNAC, Silver peak Orchestrator and NetOps tool suite; participate in team performance objectives.
• Assume personal initiative in the management of skills and career development.
• May provide recommendations and contribute to the solutions in an area of expertise including leading work streams that are part of a medium initiative to support BAU/Project initiatives.

What do you need to succeed?

Must-have

• Understanding of SDWAN concepts to be able to support multivendor solutions – Silver peak Edge connect
• Technical skills within the Cisco suite of products include routers and switches (Layer2 / Layer3): CCNA/CCNP
• In-depth knowledge of OSI model; routing concepts relating to OSPF, BGP; VRF, WAN topologies: ATM, TLS, VPLS and MPLS; Spanning Tree; HSRP/VRRP; Private Vlans with respect to L2/L3 switches, working experience with 93K switches.
• Cisco and Aruba Wireless: AirWave management, ClearPass Policy Manager, Mobility Controllers, Prime Infrastructure and Cisco wireless controllers.
• 3-5 Years Hands-on experience with network troubleshooting in a production support environment.
• Experience managing ServiceNow, CA Spectrum, NetMRI, Infoblox, SecureCRT/FX, NetScout nGenius, Wireshark and Sniffer tools; technical skills within Wireless, IPT/SIP and Software Defined networks.

Nice-to-have

• Current certifications in the following areas: CCIE, Silver Peak certification (SPSP), Wireless certifications (Aruba & Cisco)
• ITIL v3: Foundations
• LSS Yellow Belt
• Experience with Software Defined Network Technologies, Cisco DNAC, Cisco 9800 controllers, Cisco 93K stacks, Cisco Viptela SDWAN, IP Telephony
• Knowledge of Automation/Scripting

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Access to a variety of job opportunities across business and geographies
• Opportunity to work on the latest cutting edge industry leading technology on multiple platforms.

Learn more about RBC Tech Jobs
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
JOB SUMMARY
City: Toronto
Address: 155 Wellington street
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 09/30/2021
Platform: Technology and Operations
Req ID: 411256
Ad Code(s):