Senior Specialist, Commercial & Wholesale Operations

Job Description

POSITION SUMMARY -

The primary function of the Commercial & Wholesale Operations - Senior Specialist is new loan funding, interim fundings, payments, and maintenance for the defined lines of business, or executing related controls, utilizing the systems and processes defined by management. The incumbent handles analytical components (i.e. interpreting credit agreements) related to various loan/fee accruals, calculations as well as ongoing/ad-hoc reconciliation and remediation, for commercial loan/letter of credit products, which include new loans, modifications, and extensions.

This team member will closely assist the current team manager as well as back up the manager and teammates as needed for PTO. This position would be expected to approve CAD (Cash Against Documents) and Tree items, process payments including Lockbox and Advanced Teller Rejects. This role also backs up the Funding Team, pulls the audit samples, updates all daily work for the team in detail, and must do a daily reconcilement of checks received for posting.

RESPONSIBILITY STATEMENTS -

• Creates and analyzes error reports, researching the payments log, and incoming wire transfer payments
• Ensures proper documentation is filed appropriately and is available for internal and external audits
• Identifies and resolves problems within established guidelines
• Performs dollar transactions, GL balancing, and quality review
• Processes transactions involving servicing commercial loans and letters of credit
• Researches and responds to incoming commercial loan requests received from business areas supported by the department
• Researches payment history, loan balances, and associated documentation including loan notes, forbearance agreements, and modifications

EDUCATION - Bachelor's Degree or equivalent work experience - Business or equivalent degree

WORK EXPERIENCE - 3-5 years - Working knowledge in Company's documentation and banking operations

SKILLS AND ABILITIES -

• Ability to adapt quickly and be a team player
• Ability to meet deadlines
• Demonstrated knowledge of other banking products and the ability to apply that information to this role
• Excellent organizational, management, communication, and customer service skills
• Expert knowledge of overall lending policies and procedures, credit analysis, underwriting, structuring, etc.
• Requires excellent communication, good organizational skills, and attention to details
• Solid judgment within broadly defined policies and practices
• Solid knowledge/skills of Microsoft Office Suite and various bank systems
• Strong computer skills including Microsoft Office
• Strong knowledge of the Syndicated and Commercial Loan products and markets
• Working knowledge in Commercial Banking

PHYSICAL DEMANDS - May frequently require minimal physical effort such as sitting, standing, and walking

COMPETENCIES -

• Addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately
• Makes extra effort to satisfy customers' needs and meet commitments
• Assesses problem situations and initiates effective interventions that result in customer satisfaction
• Takes time to develop and maintain relationships with customers
• Communicates the importance and benefits of risk management to counterparts
• Displays natural skepticism and curiosity to question the status quo and uncover issues
• Adheres to a good root cause analysis process
• Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
• Provides assistance and coaches less experienced team members
• Executes risk management processes and procedures without management direction, and demonstrates awareness of expected results
• Knows the relationship and impact of actions and results
• Has an understanding of regulations impacting area supported
• Organizes and prioritizes workload and tasks for oneself and team members
• Actively plans ahead for routine and cyclical work
• Sees through complexity and detail to get to the critical issues at hand
• Takes into account the wider context within which problems exist
• Uses information and data effectively to support a position and present a rational case

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Primary Location: Reading, Pennsylvania, United States

Other Locations: Pennsylvania-Reading

Organization: Santander Bank, N.A.