Learning and Development Manager CZ/SK

Job Description

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Job DescriptionTakeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.Takeda is an equal opportunity employer - At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race, ethnic origin or disability. Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

ROLE OBJECTIVE

The role is leading the development and execution of CX Learning and Development projects. Reporting to the Head of Business Operations and Customer Excellence, the role closely liaises with the local BUs and Cross-functional teams as well as with the EUCAN functional experts to evaluate, develop, and enhance local capabilities in accordance with the local priorities.

The role requires leadership, both strategic and operational, will involve project management, training and influencing skills, resource management, patient and customer centricity, as well as excellent communication skills.

ACCOUNTABILITIES
Learning and Development

• Serves as a strategic partner for the Head of BO&CE, Head of HR and BU- and functional Heads to drive a comprehensive, structured and empowering approach to people development
• Facilitates transformation of global/regional CX initiatives into the LOC, reflecting the LOC needs and reality
• Coordinates with CSEE/EUCAN L&D Community to (1) drive awareness of global/regional training materials (2) support during localization and LOC approval of content (3) ensure local content is consistent with global/regional strategies and standards and (4) facilitate roll-out of the training at the LOC level (5) provide feedback to CSEE/EUCAN L&D Community and creates recommendations for training improvements
• Ensures effective set up of a structured Learning and Development strategy for the targeted Integrated Franchise team roles by utilizing the global/regional resources available and if needed, complement with local solutions (both self-driven trainings and external providers)
• In close cooperation with the broader CX team - Digital Manager, Customer Excellence Manager and the Commercial IT partner enables, educates and challenges the cross-functional BU teams in the development of the CX initiatives like Value Based Key Account Management, Multichannel Excellence or others and also the required Core Competencies and Skills
• Responsible for the delivery of all skills, systems, campaign, new launch and sales team on boarding training. Coordination of product training to be delivered by the country product managers or medical personnel.
• Assess local organizational needs for the purpose of the design, implementation, and evaluation of interaction excellence skills. Drives customer experience excellence mindset and focus on continual improvement
• Delivers the interaction excellence skills and coaching training. Partner with EUCAN L&D Community to facilitate roll-out of interaction excellence skills and coaching model the LOC level.
• Actively looking for insights and evaluation of the current capability levels within the Integrated franchise teams and proposing development solutions to react on the needs and move to the required capability levels
• Ensures effective and comprehensive communication around the L&D activities to the teams in close coordination with the broader CX team.

Leadership

• Achieves executional excellence through continuous demonstration of professional leadership
• Inspires new ways of thinking and “can-do attitude” with confidence and loyalty
• Influences others in the definition of new innovative approaches and use of new technology
• Communicate progress to BU and functional Heads

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