Marketing Operations Manager

Job Description

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester WaveTM: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE'RE LOOKING FOR

The Marketing Operations Manager must be a self-starter who has a passion for data, technology and analytics. Reporting to the Director, Marketing, the Marketing Operations Manager will help scale the operations of our Marketing & Sales organizations. The Marketing Operations Manager will be tasked to optimize systems and provide business insights the organization needs to have productive and effective customer touchpoints. Projects may include top of funnel analysis on a standard cadence, deploying and refining industry best practice pipeline processes, and in-depth ad hoc performance analysis.

WHAT YOU'LL DO

• Be a strategic professional in the Marketing team to ensure our data can provide insights that will drive our business forward.
• Own KPI reporting and insights to identify and evaluate opportunities to drive funnel conversion Iterate with key stakeholders to improve and maintain dashboards and accurate pipeline measurement and sourcing
• Manage the automation of data tracking for marketing sourced attribution to manage Marketing’s reporting (including data extraction, analsis, and recommendations)
• Fulfill ad-hoc reporting requests for marketing & sales organization and identify opportunities for improved reporting
• Support the installation and maintenance of marketing automation systems
• Create and maintain training and documentation on processes and system configuration
• Educate members of the sales and marketing organization on best practices and enforce SLAs
• Perform routine reconciliations between Marketing systems and Salesforce to ensure data alignment
• Lead local compliance initiatives with internal stakeholders
• Lead marketing technology & system with internal stakeholders

WHO YOU ARE

• You have 3-5 years of experience working in marketing operations at a B2B SaaS company
• You have 3- 5years of experience with Sales & Marketing automation tools such as Salesforce, Marketo and Forcas, Outreach
• You understand Salesforce Dashboards, Reports and Campaign objects
• You have experiences with digital event/webinar platforms such as Zoom webinar, bizzabo or similar digital event platform
• You are an analytical thinker and proficient with Excel and Google Sheets
• You are organized and able to work on both long- term projects and requests requiring a quick turnaround
• You are capable of turning large sets of data into actionable insights
• You love working cross functionally and globally to support the broader team’s goals
• You’re curious, insightful, and are a detail-oriented operator who can see the big picture
• You have passion at marketing technology to improve marketing performance and result
• You are able to communicate and create reports & presentations in both English and Japanese
• Japanese / English Language: Business Proficiency level

WHAT WE OFFER

• Competitive compensation that includes equity
• Generous time off policy to balance your work and life, including paid parental leave
• Competitive medical, dental, and vision coverage for you and your dependents
• Collaborative, transparent, and fun loving office culture

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