Manager, PMO Commercial - Lev (Remote)

Job Description

ABOUT LEV:

Lev, a Cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in Salesforce, level up their customer experiences, and power even the most complicated of businesses.

As a top Salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#LevLife) where our team (also known as Levsters) will thrive.
While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of Salesforce; and our desire to do right by one another. We are relentless in our pursuit of being the best of the best, and driving marketing success with Salesforce.

Since 2016, Lev has experienced tremendous growth. We joined the Cognizant family in March 2020, further cementing our position as a global leader in Salesforce consulting. We continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint. Lev is headquartered in Indianapolis, Indiana, with remote employees across the United States and United Kingdom.

This position is available for Remote Candidates across the United States.

ABOUT THE POSITION:
The Manager, PMO confidently owns multiple customer engagements throughout all phases of the project lifecycle and delivers projects on time and within budget, while also overseeing an internal team of Project Managers. The Manager, PMO plans, initiates, implements, and manages project plans to enable clients to maximize the value of their Salesforce investment. The Manager, PMO guides all internal and external communication, identifies areas of opportunity for clients, and motivates stakeholders throughout the project to achieve project completion quickly and efficiently.

RESPONSIBILITIES:

• Oversee the overall health, development, and growth of the Project Manager role
• Provide direction, mentoring and guidance for a team of 3-7 Project Managers with varying degrees of experience. This is a critical role that is tasked with the health, happiness and effectiveness of their team.
• Collaborate with the Talent team to define the ideal candidate profile and be actively engaged in the interviewing and hiring process
• Guide the onboarding of new Project Managers
• Lead the quarterly review process, giving candid and fair feedback
• Set and manage performance expectations with the team
• Assist with project staffing, ensuring the workload of the team is balanced
• Functions as support and advisor on PMO initiatives, and/or leads PMO initiatives as needed
• Managers carry a billable workload as well, performing the same duties as a project manager:
  • Create and manage program roadmap and program budget and communicate with Client based on shifting priorities and backlog
  • Plan and facilitate road mapping exercises with a client or internal team to understand needs, opportunities, goals, and how those translate into initiatives, projects, prioritization, timelines, etc.
  • Manage and delegate work to ensure team meets all timelines
  • Grow customer relationships and identify additional opportunities and engagements within customer base in the form of renewals or new projects
  • Identify opportunities for relationship building across multiple levels in the organization
  • Track all utilization, update and manage accurate utilization/burn reports, and manage capacity to keep team efficiently staffed
  • Initiate, facilitate, and deliver effective quarterly business reviews (QBRs) for customers
  • Review, oversee, and approve all customer invoices with quality and accuracy by auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
  • Coordinate, plan, and facilitate all internal and external meetings
  • Guide and own all customer communications, as well as organize customer on-sites by coordinating logistics, planning agendas, building presentations, and demonstrating the value of on-site visits to the customer
  • Provide an accurate and timely forecast for program engagement through thorough planning of work
  • Manage conflict with both internal and external teams and seek satisfactory resolutions
  • Serve as a translator between Lev and the Customer to define, collect, and own customer requirements for a given initiative
  • Handle customer or project escalations as necessary
  • Ensure Client achieves value from their Salesforce investment

OTHER RESPONSIBILITIES:

• Provide assistance to clients in the form of generating and analyzing reports, building dashboards, providing end-user support, and IP warming planning, strategy & tracking
• Work with teams to develop a common best practice set of tools and processes for effective people management
• Average of 10% travel, up to 25%, to client locations throughout the U.S.
• Perform other duties required and assigned.

EDUCATION AND/OR EXPERIENCE:

• Ability to understand the diverse personalities of the team and to manage each team member in a way that is best for them.
• Comfort having tough or sensitive conversations around salary, workload, expectations, and areas of improvement.
• Ability to balance the needs of a team with the needs of clients.
• Managers should be experienced at a level similar to a Program or Project Manager:
  • Ability to quickly understand systems and technical concepts in order to explain to business partners
  • Ability to embrace ambiguity and bring clarity to undefined engagements
  • Possess exceptional leadership skills and the ability to inspire team members
  • Possess a base level technical understanding on sequencing of projects, processes, and the high-level objectives of a customer solution
  • Excellent communication, presentation, and negotiation skills
  • Possess strong listening skills and a compelling sense of curiosity
  • Ability to advocate for the proactive acceleration of work and revenue
  • Strong creative, conceptual, and problem-solving skills
  • Possess a deep understanding of product capabilities
  • Strong analytical, research, and customer relation skills
  • Ability to successfully manage larger internal teams (5-8 people) and identify when additional members can/should be added to a project or rolled off

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.