Partner Support Specialist, HR Operations

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Dublin, Ireland; London, UK

Qualifications

Minimum qualifications:

• Bachelor's degree in a related field or equivalent practical experience.
• Experience in human resources in a relevant field.
• Experience in process/policy/program design for service organizations.

Preferred qualifications:

• Experience working within a complex, scaled environment.

About the job

The Partner Support team manages HR Operations stakeholder relationships with partners and clients. This team owns end-to-end service strategy and design and is therefore responsible for developing exceptional processes for HR Operations. As a Partner Support Specialist for Market HR and Compliance, you serve as a Subject Matter Expert (SME) for local in-country HR services and HR compliance requirements. You aggregate service-line metrics and user insights to deliver business reviews and drive a multi-year service roadmap. With deep service line expertise and cross-functional collaboration, you will resolve escalations, ensure documentation is up-to-date, and connect the dots across multiple teams.

Responsibilities

• Support the service roadmap and oversee end-to-end service delivery in line with objectives.
• Design process and program improvements to address business needs, improve efficiency and customer satisfaction. Design and plan the rollout of service changes.
• Develop subject-matter expertise on the program, policy, or process aligned to this service area and manage policy/process escalations.
• Support Partner Support Manager to maintain service delivery commitments and share user insights back to clients and partners.
• Build relationships with stakeholders across countries and adapt global processes to meet local requirements.

Locations

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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