Sales Support Specialist

Job Description

The Sales Support Specialist is a problem-solver, providing point support to the Global Alliances & Channel Partners account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
• Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do

• Maximize selling time by providing support to the account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting for complex, strategic accounts
• Connect with and coordinate internal resources to streamline contract-to-boarding processes, execute work orders and ensure filing of contracts with Legal
• Lead efforts to address past due invoices and customer service issues
• Support inquiries and issue resolution around billing, pricing, contracts, reporting and research
• Review and monitor sales leads, and monitor tools needed to support the sales team, including client reporting and dashboards
• Coordinate with customer success managers to support customer training initiatives
• Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly/monthly reports
• Analyze sales performance records, interpret results and prepare presentation of results as needed for meetings with senior leaders
• Partner with incentive team to review quarterly compensation and sales data for accurate incentive payouts

Qualifications:

• 3-5 years supporting sales teams
• Bachelor's degree in a related discipline
• Customer Service Support - strong experience fulfilling customer requests, resolving technical issues, and responding to customer questions
• Attention to detail
• Ability to adapt to rapidly changing events and environments while accurately judging priorities and keeping track of details
• Troubleshooting - ability to resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.

Successful Attributes of an Equifax Employee; does this describe you?

• Accountability
• Bravery
• Curiosity
• Collaboration
• Think and act differently
• Trust
• Ownership
• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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