Professional Services, Senior Analyst

Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here At Medallia, we hire the whole person. THE ROLE: As a Senior Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts. Product Implementation: Work with senior team members to carry out customer implementations and program enhancements Participate in the implementation design, setup, and review processes Identify improvements to our feedback products and processes Utilize Medallia software knowledge to configure surveys and reports Client Management: Build long-standing customer relationships by improving customer feedback programs Provide support to client meetings by leveraging in-depth Medallia system capabilities Work with client teams in resolving technical/system related inquiries Provide quality assurance support when providing features to clients Provide client support when analyzing large sets of data Other Responsibilities: Engage in new product launches and other cross-functional initiatives with Engineering and Marketing Develop a thorough understanding of product features that are relevant to each client program You gain exposure to a wide range of industries and work with great colleagues. You will develop a customer-first mindset, learn about how to position compelling product features to customers, and manage our product to deliver to customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

Minimum Qualifications:

• 4 + years of experience successfully managing and retaining clients while leveraging software
• Education: BA/BS, with evidence of technical experience or equivalent relevant experience.

Preferred Qualifications:

• Lightning-fast learner and great problem-solver
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.
• Advanced degree is a plus

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. Medallia is committed to working with and providing reasonable accommodation for applicants with any disability. Apply for this job