Program Manager, Ads Content Strategy

Job Description

This role may also be located in our Playa Vista, CA campus.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience managing programs and working with cross-functional teams.

Preferred qualifications:

• Experience leveraging relationships and data to improve project outcomes.
• Familiarity or knowledge of digital content and understanding of help content and it's role in a support ecosystem.
• Knowledge of Google Ads products.
• Excellent organizational and communication skills.
• SQL, Python, and data visualization skills.
• Passion for program and project management and a strong customer-first focus.

About the job

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

Our mission: The best resolution for every user, every time.

As a Program Manager for the Ads Content Strategy team, you will define, manage, and lead complex projects in the help content space. You’ll be central to the execution of high-impact programs to reduce the need for support agent calls by making help content accurate, comprehensive, discoverable, and consumable.

You will drive projects through the entire lifecycle, including initiation, prioritization, implementation, and measurement. This will include managing project schedules, identifying risks and roadblocks, and clearly communicating goals to project stakeholders. You will work closely with content strategists, global product leads, operations managers, and others.

Beyond program delivery, we seek professionals with experience in leading projects through managing complex project schedules and communicating with partners.

You will also initiate, manage, and lead complex projects in the help content space to reduce the need for customer calls to support agents. You'll be the primary point of contact (POC) for both cross-functional and internal relationships and programs for these efforts.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .

Additional Information
(Colorado only*) Minimum salary of $106,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

• Multi-task seamlessly across a portfolio of simultaneous work-streams, projects, and programs.
• Build trusting and productive relationships with partners. Manage communication of progress/status within the core team and with our partners.
• Monitor the progress of programs, including problem-solving and early identification of obstacles. Lead projects from requirements through launch, including managing complex project schedules.
• Develop a keen sense for prioritization, and the ability to distinguish the critical from the extraneous factors influencing project outcomes.
• Develop workflows using content data to increase the accuracy, consumability, coverage, and discoverability of our content.

Locations

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.