Inbound Operations Lead - Merchandise

Job Description

ABOUT THREDUP In 2009, thredUP set out to make used clothes the new normal and create a more sustainable future for fashion. The company designed a modern resale experience that took the work and risk out of thrift, and converted a generation of secondhand skeptics to fans. Sellers send clothes directly to thredUP by the bagful, and buyers shop quality-checked items from over 35,000 brands at steep discounts. To power this marketplace, thredUP built an infrastructure that has recirculated 100 million unique garments via proprietary technology, data and logistics. thredUP most recently expanded its platform with Resale-as-a-Service (RaaS) to power resale for the world’s leading fashion brands. As a circular fashion pioneer, thredUP is reducing fashion’s impact on the planet and unlocking economic value for consumers and brands alike. About the Role As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work.

Responsibilities

• Help facilitate smooth shift transitions by communicating updates on your team’s production
• Verify Standard Operating Procedures are being followed
• Run reports throughout the shift (we will teach you how to do this!)
• Participate in special projects as needed

Requirements

• Solid understanding of thredUP quality standards and operations processes
• Enthusiastic about building leadership skills
• Ability to keep business and customer information confidential
• Ability to exercise independent judgment and operate with minimal supervision

What’s the environment like?

• No forklifts, no hard hats, no steel-toed boots. This isn’t your typical warehouse job.
• No face-to-face customer interaction (But we are always thinking about ways to delight our customers).
• Silence is deadly (and boring). Plan on hearing music while you work. Trust us, it keeps things much more fun and lively.
• Dressing to the nines...isn’t necessary here. Wear what you need to be comfortable and productive in. Think jeans, t-shirts, and supportive closed-toe shoes.
• Enjoy our recognition program that allows you to give and receive positive feedback to earn some seriously cool thredUP swag!
• Grow with us! thredUP values the development and growth of each employee professionally and personally. In fact, many of our leaders have been promoted from within!

Okay, show me the money...

• Hours: Sunday - Thursday, 10:00pm - 5:30am.
• Takin’ care of business. And working overtime (aka your work schedule may include extra days when needed).
• Pay day is weekly.
• We've got you covered. thredUP offers Medical, Dental, Vision and Pet Insurance plans available as early as your first day with us.
• Love a good sale. That’s right, we have an employee discount on our already discounted prices. Spend responsibly.

We believe diversity, inclusion and belonging is key for our team. At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. Our legal team made us spell this out... Must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year criminal background check. We are proud to say thredUP is an equal opportunity employer. Apply for this job