Utilities Consulting Leader - Digital Customer Experience

Job Description

Utilities Consulting Leader - Digital Customer Experience

We continuously seek extraordinary associates when recruiting new employees. We pride ourselves on having extensive experience working with clients in all major markets. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow. When was the last time you felt proud about your work?

Cognizant Consulting is a global consulting organization delivering strategic consulting services through industry and technology expertise. We have more than 5,300 professionals around the world demonstrating deep industry knowledge across 15 industry verticals.

About Cognizant E&U (Energy & Utilities)

Cognizant’s Energy and Utilities consulting practice serves Energy and Utilities companies with a wide array of strategic consulting and business process services solutions, supported by validated IT frameworks and accelerators. We have 300+ domain consultants across the E&U value chain. Key Utility Focus Areas include Asset and Work Management, Customer Solutions, Digital, Smart Grid and Energy Trading & Risk Management (ETRM).

Cognizant works with 4 of the top 10 global Oil and Gas firms and with leading investor owned utilities and retailers across the globe. We have a strong focus on ETRM area and are working on strategic initiatives to implement ETRM solutions. This area is a fast-growing area for Cognizant and there is executive focus to continuously improve our offerings and capabilities.

Job Roles / Responsibilities:

• Lead key transformation initiatives along with key client management and provide water utilities business consultancy/expertise in preparing roadmap and program execution.
• Leading communication with multiple partners, weekly project status reporting, issues, risk and challenges and coordination for timely resolution.
• Work with Business and technology executives to ensure system/process changes are in place as per the requirements.
• Liaise with vendor/technical support team if product/application specific issues are encountered.
• Business Process documentation.

Required Skills:

• Minimum 15 years of consulting and transformation experience in the North American Energy & Utility industry with a focus on Digital Customer Experience.
• Strength in Customer systems, Customer Operation, Customer Information Systems.
• Proven experience managing teams and building collaborative relationships with external and internal partners,
• Have the ability to position industry insights as they pertain to client needs & requirements,
• Experience building deep client relationships and identifying client's priority needs for service and support,
• Provide leadership and direction on one or more projects while maintaining a high quality level of service.
• Experience developing, pursuing, and closing consulting opportunities.
• Experience with and understanding of the off-shore delivery model.
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to construct meaningful solutions through true collaboration.

If you are comfortable with ambiguity, excited by change, and excel through autonomy, we would love to hear from you!

Cognizant is an Equal Opportunity Employer M/F/D/V

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

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