Senior Manager, High Performance Pricing Product

Job Description

Posting Date Aug 11, 2021
Job Number 21083710
Job Category Revenue Management
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Sr. Manager, High Performance Pricing Solution brings together extensive knowledge of field processes, best practices, business needs and requirements to execute project leadership of High Performance Pricing. Collaborates with Field Support, Loyalty, Continent/Regional Revenue Management teams, Field Marketing and other market associates to standardize and define business processes. Works collaboratively with iT Plan and Build partners sharing business needs and processes to develop effective and efficient automated solutions that enable these processes. Provide high quality leadership and project management for approved High Performance Pricing initiatives.

CANDIDATE PROFILE

Education and Experience

Required:

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

or

• 5+ years’ experience in experience in revenue management, lodging/hospitality industry experience across multiple brands, strategic planning or a related discipline, demonstrating progressive career growth and a pattern of exceptional performance.
• Direct management of project budgets more than $1.0M

Preferred:

• Five or more years of Revenue Management work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Lodging/hospitality industry experience across Full Service/Luxury and Select Brands.
• Ability to simultaneously manage multiple projects and aggressive deadlines.
• Influencing skills, with strong verbal and written communication abilities
• Ability to understand business needs and identify areas of opportunities
• Ability to present to internal and external audiences, as well as listen openly to feedback, with the result of achieving the best work.
• Excellent listening skills and willing to encourage ideas and resolve conflict in a positive manner
• Demonstrates self-confidence and capable of building credibility among peers and senior management
• Ability to present ideas, expectations and information in a concise, well-organized manner to diverse audiences

CORE WORK ACTIVITIES

• High Performance Pricing (HPP) Mgr responsible for leading the HPP solution strategy (Executing pricing strategies, ERS program pricing capabilities, Loyalty, Field Marketing, Distribution, facilitating collaboration with other solution team members, and executing system capability development with iT
• Participate in collaboration with Revenue Management Continent Leadership, including developing plans and deliverables, identifying opportunities, providing updates on progress to the Sr. Mgr, High Performance Pricing, and resolving /raising issues where appropriate
• Provides recommendations to improve the effectiveness of revenue management processes and programs
• Lead and/or assist as needed in the design of new system capabilities, collaborating on approach and solutions to enhancing revenue management capabilities and business processes
• Provide input into the training and communication plans, ensuring they are defined and validated to support effective rollout and adoption of new HPP capabilities
• Is a business partner with Continent, Revenue Management Solutions and Field Support Teams to define / standardize Revenue Management processes related to pricing
• Obtain Continent feedback and prioritization on the development of new and enhanced capabilities across all revenue management systems
• Provide regular reporting and maintain ongoing communications to the One Yield Product Leadership.
• Create, maintain, documentation on all functional and project management aspects of the projects.

Maintaining Goals

• Submits reports in a timely manner, ensuring delivery deadlines are met.
• Promotes the documenting of project progress accurately.
• Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

• Manages and implements work and projects as assigned.
• Ability to ensure accurate business requirements are developed and that documentation exists for all functionality
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of function-specific procedures.b
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.