Community Health Worker

Job Description

It’s Time For A Change...

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving power that brings us to work each day. We believe in embracing new ideas, testing ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely. We have seen about 30% average growth over the last three years. Are we recognized? Definitely. We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving important Diversity and Inclusion (D&I) efforts: Evolent achieved a 95% score on its first-ever submission to the Human Rights Campaign's Corporate Equality Index ; was named on the Best Companies for Women to Advance List 2020 by Parity.org ; and we publish an annual Diversity and Inclusion Annual Report to share our progress on how we’re building an equitable workplace. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

Who You’ll Be Working With :

The Community Health Worker will work as an extension of the clinical care team and specifically under the guidance of an RN Care Manager. The person taking this role will be assigned patients and will manage their caseload through in-person, telephonic and electronic communications and coordination.

“Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home.

As we continue to evaluate re-opening our offices more fully and begin to have specific roles that will require face to face interaction with our providers and patients in client facilities or homes, all employees must be prepared to meet our vaccine requirements with or without accommodation at that time.”

What You’ll Be Doing :

• Work under the guidance of an RN Care Manager
• Conduct initial outreach calls to encourage patients and care givers to participate in care management programs
• Document activities in the Identifi system, including care plan activities conducted.
• Engage with patients in person who need assistance with self-care needs beyond what a nurse care advisor can provide via phone
• Address language and cultural barriers to care and self-care
• Coach and guide the patient to meet both personal and clinical goals
• Schedule provider visits on behalf of their patients
• Accompany patients to their visits
• Remind patients of their upcoming visits
• Help patient access community and governmental based service agencies including possibly filling out paperwork with/for the patient
• Help teach the care giver about symptom response plans
• Arrange transportation
• Facilitate closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing
• Participate in the integrated care team meetings and is reliable
• Participate in community health fairs and events

The Experience You Need (Required):

• Medical Assistant, Nursing Assistant, Engagement Specialist or Community Health Worker Certification
• Healthcare education background

Finishing Touches (Preferred):

• Experience working with patients with chronic and behavioral health needs
• Ability to unite with people and comprehend the challenges they face
• Demonstrated success in working as part of a multi-disciplinary team including speaking and working with Physicians and Registered Nurses

Technical requirements:

During the current pandemic Evolent employees are working remotely from home. As such we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.