Program Manager, Enrollment

Job Description

Lambda School is on a mission to pioneer a new model of accessible higher education with no upfront costs and where the school invests in the students instead of the other way around. We are rethinking learning so that we can address the needs of both students and employers in tandem. We’re a progressive alternative to traditional college and fast track bootcamps. Lambda School is an intensive program and an immersive live, online curriculum that teaches people the hard and soft skills they need to launch a new tech career. We offer both full time and part time courses to our students. Lambda School has successfully completed funding rounds with premier tier venture investors and we have students in almost every State across the United States. We’re looking for passionate, talented people who want to change the way the world thinks about higher education and unlock human potential, regardless of circumstance. If that sounds exciting to you, let’s talk. Our success depends on building teams who can challenge each other's assumptions with fresh perspectives. To that end, we don’t just accept differences – we celebrate them. Lambda School welcomes a diverse pool of applicants, including those from historically marginalized groups and non-traditional backgrounds who can appreciate the diverse student communities that we serve and are looking to grow into. This includes women, people with disabilities, people of color, formerly incarcerated people, individuals who are lesbian, gay, bisexual, transgender, queer and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds. The Program Manager, Enrollment, will build the team that recruits, assesses, and converts applicants to join Lambda School. This role will work closely with the Admissions organization overall to improve how we use humans and technology in our current processes to identify the right students and admit them into school at scale. In the world of admissions, sales, or funnels, you’re a five-tool player. You understand how to interpret stages, data, and metrics to develop experiments that drive business improvements. You’re highly technical and love creating new systems and processes. You are a coach who loves helping people improve their conversion rates through creative tactics. You are goal-oriented and want to win. You deeply understand human behavior and motivation, both our prospective learners’ and your team’s. The primary focus of your role is to consistently and efficiently meet a monthly enrollment goal of qualified applicants starting Lambda School. You love people management and you support and develop your team to be successful because their success is yours. You're a cross-functional builder who is excited to use automation, communication tools, and personalized messaging to maximize the impact of human efforts. You enjoy technology and like to use CRM platforms, specifically the Salesforce ecosystem, to optimize for efficiency and success. If you have experience building teams, honing operations to scale as new products or programs are developed, have a growth mindset, and constantly seek to improve yourself, your team, and your work product, then you'll love this role!

What you'll do:

• Ensure that all incoming students are prepared for technical and professional success throughout Lambda School’s courses
• Support the team to meet and exceed metric goals
• Inform new enrollment operations strategy, including mix of inbound and outbound pipeline and event efforts
• Manage and coach a team of Enrollment Advisors who work directly with applicants via email, phones, and SMS to get them to Day 1 of Lambda School
• Work with cross-functional partners in Operations, Product, Engineering, Marketing and School to improve the applicant experience
• Resolve challenging escalations from Enrollment Advisors when necessary
• Uplevel sales systems by identifying new tools and serving as admin for technical aspects of existing key sales systems (Salesforce, Outreach, Event Platforms, etc.)
• Create and maintain documentation on enrollment processes (e.g., call lists, scripts, and applicant journey policies)

What you'll have:

• 3+ years of experience in sales, talent acquisition/recruiting or school admissions
• Experience working with and achieving against metric goals
• 1+ years of people management experience including hiring, training, developing and retaining teams
• Experience using systems (Salesforce, Excel, Outreach etc)
• Experience utilizing data to make decisions
• Experience using reporting to inform stakeholders and decision makers on progress
• Experience building scalable processes and policies to support organizational growth
• Experience working with ambiguity ideally in a start-up environment

Lambda School is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Lambda School is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or an accommodation due to a disability. Apply for this job