Credit collection Team Leader EMEA

Job Description

Who we are At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising. What you will be doing: The mission is to manage the cash collection associated with the credit granted to customers. The main responsabilities are to ensure the CRITEO credit policy enforcement within the local organization balancing financial targets with the sales objectives and to improve processes for timely collection of accounts receivables with the minimum losses. In this role, you will have the responsibility to: 1. Defines and implements Collection Policy Defines the collection management strategy and its continuous management and review in coherence with CRITEO Credit policy Revises Collection Policies ensuring compliance with other business rules and Procedures Maintains and/or implement adequate controls to appropriately manage risk, Work in collaboration with Credit Analyst Team Leader to define credit limits per customer risk category and rules to monitor exceed of these credit limits Participates or supports the sales processes to ensure compliance with defined standards, Holds collection reviews between Finance & Sales Departments and enforces process collection escalation (collection action or request the support of other actors: Sales Rep, Credit team) 2. Manages the cash collections Validates portfolio segmentation, collection rules and methods per customer segment in coherence with CRITEO policy Monitors performance of collectors, provides guidance and defines priorities Interacts with other departments to ensure that customers claims are solved quickly Defines and implements policies with collection agencies and/or follows up it Prepares and leads internal credit & collection meetings Takes part in the process of collection escalation (customer visit, call to customer CFO...) Coordinates with the accounting department the cash application Set up customer payment schedule 3. Defines the bad debt Strategy Defines and implement strategy with collection agencies and other provider of services (Lawyers) Follows up collection agencies performances and costs Selects customer account for whom the process of bad debt management is enforced Evaluates and follows up bad debt reserve and write-off 4. Optimizes processes, change management Continuously evaluates and improves effectiveness of processes for Collection management, Enhances credit and collection culture of sales department Ensures accuracy of customer information with sales administration department Proposes changes and implements them after evaluation with other departments involved Integrate this information in the company system and follows up the integration of these info Proposes update of the system Manages internal and external relationships. Deliver continuous improvement in service levels Communicates changes to the regional and central teams 5. Dashboard and reporting Fullfills the monthly Collection report and transfer to Credit Risk Team Leader Participate to the Credit control committee held by the Credit Risk Team Leader Provide other relevant information to Sales or OTC Organization Defines targets and priorities and follows up performances Detects exception (credit limit, payment terms...) and alerts both Regional Finance & Sales Director and HOTC on deviation (overdue amount, claims number). 6. Manages and develops the credit and collection team Motivates collection team, sets objectives and evaluates their performance Evaluates training requirements, Plans the training. Set up and follows global and individual objectives. Proceeds to individual appraisal. Organizes and develops experience sharing between collection and Credit risk management Who you are: Education: Finance Accounting Work experience: Minimum 5 years of experience in Finance, Audit or Credit and Collection Management Technical Knowledge: SAP BRIM / Sales Force / Excel Macro included / BO At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed. Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants. Your information will be accessible to the different Criteo entities across the world. By clicking the "Apply" button you expressly give your consent. Apply for this job