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Cash & Collections Analyst EMEA

OpenTable

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Job Details

Location: 5A Air St, Piccadilly, Mayfair, London W1J 0AD, UK Posted: Aug 29, 2021

Job Description

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

In this role, you will:

  • Ensure timely collection of payments for a ledger of accounts
  • Efficiently manage high-volume inbound support requests (calls/emails) related to processes such as account lockouts and dunning letters
  • Appropriately bring up account issues both internally and within the customers’ organization
  • Accurately record all communication with customers in the appropriate tracking systems
  • Send out dunning communications via Mail merges
  • Reconcile customers’ information in 3 interrelated databases
  • Design and implement strategies to resolve collection issues
  • Reconcile accounts and ensure all payments are accurately allocated to customer invoices
  • Work with the teammates to resolve all unapplied cash and refunds to customers that require additional investigation
  • Process credit card payments and set up direct debit mandates
  • Reconcile autopay run and payment plans
  • Assist in cash reporting
  • Assist with various month end tasks including reconciliations and issue resolution
  • Identify areas in the process which could be improved and implement efficient procedures
  • Various ad hoc projects

Please apply if:

  • Accounts Receivable/Collections experience 2+ years. Accounting background preferred
  • University degree preferred (equivalent vocational qualification and/or relevant work experience accepted)
  • Strong analytical and problem-solving skills with a high level of attention to detail
  • Must possess excellent written and verbal skills, as well as being advanced with Microsoft Excel
  • Strong organizational skills: task prioritization, effective time management, able to multi-task
  • Performs well under pressure and meets aggressive timelines
  • Are you a standout colleague with strong customer service skills? This could be the opportunity you've been looking for!
  • Must be comfortable working in a constantly evolving environment and willing to actively participate in projects to improve processes
  • Experience with Salesforce CRM is highly advantageous, as well as accounting software such as NetSuite being a plus
  • Excellent English language skills. Proficient in German language extremely advantageous

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI - BB1

About OpenTable

We create innovative technology to connect people and restaurants.

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