Associate Account Manager (NYC)

Job Description

Help shape the next generation of ecommerce for the next generation of consumer.

About the role

The ideal candidate is customer obsessed, result-driven, entrepreneurial and is comfortable operating across functional lines, up and down a distributed organization, to help identify growth opportunities, evaluate operational metrics, and is committed to providing top-tier customer service. In addition this person will also be responsible for vocalizing customer pain points, push for product and customer improvements, leading to the overall success of the business.

What you'll do

We are seeking someone who has a deep understanding of the sneaker/streetwear market, ability to prioritize strategic opportunities, and build long term relationships with our loyal customers.

• Manage and maintain user relationships, provide dedicated customer support for frequent sellers
• Achieve sales growth targets by assisting users in growing their business, as well as growing the overall power user base
• Conduct analysis on our most frequent users, helping to identify trends and patterns
• Brainstorm, plan, and execute seller activation events
• Streamline the on-boarding process for new users; creating on-boarding documents and emphasizing product features based on customer needs
• Work closely with customer service, operations, and product teams to troubleshoot customer challenges, resolve problems, ensuring a high quality of customer satisfaction
• Gather feedback and work closely with product team to design, test, and launch new features
• Actively brainstorm and propose business solutions that will grow the business

About you

• Minimum of 3 years experience in a customer facing role
• High School Diploma or equivalent
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Be able to interact with multiple levels of buyers and sellers

About Us Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.
StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platform — more than half of those coming in the last year. And we’re just getting started. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.