Senior Support Specialist - Authentication

Job Description

Alation continues to hire for roles at various locations with all interviewing and on-boarding done virtually due to COVID-19 crisis. Big Data isn’t a problem. It’s an opportunity. At Alation, we help people find, understand, and trust data, so they not only excel in their work — they drive value for their enterprise, team and role. In the words of one customer, “Alation makes me look like a rockstar.” We help companies like Pfizer, PepsiCo, and Munich Re empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions and products (like a program for early-stage disease detection with Pfizer, or a wind farm offering a guaranteed ROI with Munich Re). And we’re just getting started. With more than $217M in funding - valued at $1.2 billion and 300+ customers with household names, Alation is poised to capitalize on data as an opportunity. Our exceptional Glassdoor ratings reflect a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value? Join us! We are looking for an experienced Authentication Specialist to join our advanced support team. As a Support Specialist, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting, and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What you'll be doing:

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
• Serve as the Support Authentication SME for internal and external customers
• Optimize authentication interface integration for various data sources and connectors with the Alation platform
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
• Facilitate internal and external technical enablement sessions
• Build and utilize complex lab setups to replicate and resolve problems

You should have:

• CS degree and at least 8 years of experience as a support engineer providing enterprise software application support
• Excellent written and verbal communication skills, with a strong ability to discuss complex technical topics with customers, engineers, and product managers
• Ability to diagnose and debug applications written Java and/or Python
• Expert knowledge and experience debugging IAM systems (specifically AWS IAM), access control, SAML, LDAP, SSO, SSL Certificates, Kerberos
• Hands-on working experience with at least one of the following: PingFederate, OKTA, Auth0, Onelogin
• Linux shell scripting experience

A big plus if you have experience in the following areas:

• Beeline, Dbeaver and other JDBC clients for troubleshooting Hive, HBase and similar platform issues
• Experience with Fiddler, Postman, Burpsuite, Pentestbox and similar tools

#LI-RB1 More About Alation Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status. Why Alation? - Market-Leading Data Catalog Provider - High-growth, collaborative environment with diverse and inclusive teams - Continuous learning, enrichment and development opportunities - Competitive pay and health offerings including commuter benefits - Flexible time off to relax and recharge and much, much more! Apply for this job