Customer Success Manager

Job Description

Customer Success Manager

Do you take full and complete ownership of a problem, and get excited to brainstorm, develop and execute on a plan of action to provide value to your trickiest client? Are you excited to get to work so you can contact your top 10 customers and share the latest product feature? Are you eager to attend the next red accounts meeting so you can get coaching on how to approach a customer who is struggling to find value? Are you obsessed with monitoring your customers’ metrics and identifying patterns/early signals so you can be ten steps ahead to support them? Do you pride yourself in consolidating customer feedback to provide Product with tangible examples that accompany customer requests? Yup, we’re definitely looking for you!

At Clubhouse, we’re building project management software for software and product teams that people actually want to use. Ask an engineer how they feel about Jira and you’ll understand why we think the market is so big. Already thousands of the fastest-growing software companies use Clubhouse to plan and build software, including Dataiku, Scale AI, FullStory, and LaunchDarkly.

As our Customer Success Manager, you’ll play a key role in making sure our customers succeed, incorporate Cluhouse.io into their day-to-day, and ultimately become raving fans.

Salary Range: $90,000 to $150,000 USD on target earnings (OTE) based on experience and market segment

What You’ll Do:

• Own client relationships—drive engagement & adoption and foster enthusiastic, passionate customers
• Manage customer satisfaction, retention, and expansion
• Establish a trusted relationship with each client and drive continuous value of our products
• Create and execute success plans for each customer to drive adoption
• Partner with clients’ key stakeholders to uncover business pain and strategic mapping of Clubhouse.io’s value
• Proactively identify and lead team process improvements

What you need:

• 3+ years of relevant work experience
• Demonstrated ability to onboard, support, and engage customers
• Proven track record of delivering high customer satisfaction, advocacy, and loyalty
• Excellent verbal and written communication skills
• Previous B2B SaaS and enterprise software experience
• Creative, resourceful, detail-oriented, and well-organized
• Proven ability to thrive in an early stage GTM and sales organization where systems, processes, and technologies are still being developed
• Intellectual curiosity for all things sales, marketing, SaaS, PLG and development tools
• Desire to grow and develop through regular feedback and coaching
• Tenacity to overcome obstacles

What sets you apart from other applicants:

• Going above and beyond to provide an exceptional customer experience
• Self-starter and team player who thrives in a fast-paced, high growth environment

Sound right up your alley? Want to learn more? So do we! Submit your credentials in whatever format you feel is best. But don’t stop there, give us a few reasons to really get excited about you - share your thoughts on:

1. What’s the most important lesson you’ve learned in your career? Why?
2. What’s one of the most interesting things about you that’s not reflected on your resume?
3. What’s the last thing you learned that you really want to share? Where did you learn it and why do you want to share?

No need to write a novel, just a few bullets to bring your profile to life!