Technical Delivery Manager

Job Description

Introduction

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs play a critical role in strategic accounts and large opportunities where both delivery and selling requires a depth of knowledge, expertise, advisory acumen, credible experience, and trust.

TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

Why is this role important to Appian

TDMs deepen Customer Success involvement and engagement in accounts to accelerate growth of both software and services. TDMs help customers start a journey with Appian Services and drive a virtuous cycle of remarkable results and sales.

As a TDM you will

• Manage Appian’s most ambitious and transformative implementations
• Oversee all aspects of agile delivery for Appian led engagements, including risk management and impediment removal
• Ensure delivery teams execute exceptional agile delivery that is a balance between firmwide consistency, local team organization and empowerment, and customer context
• Manage a book of business using financial management tools and metrics
• Collaborate with Appian agile delivery teams and delivery team support, including architects and product designers to design and deliver compelling solutions for our customers
• Collaborate with Account Executives, Customer Success Managers, and/or Appian partners to identify, create, define, and drive sales opportunities and collaborate around the account expansion strategy.
• Build relationships with key customer stakeholders, decision makers, and process owners; develop relationships early to begin promoting the Customer Success value proposition
• Engage in opportunity definition and refinement; focus on defining clear measurable business benefits and creating strong business cases to sell value.
• Understand customer’s strategic goals and position Appian technology to meet their goals. Develop application roadmaps with customers and build compelling business cases to understand investments.
• Collaborate with Account Executives, Customer Success, and Customers to identify critical customer problems and growth opportunities; use these insights and other tools to generate demand
• Develop a deep understanding of all aspects of our clients’ business, including: industry, strategy, business model, financials, competition, ambitions, challenges, and funding priorities.
• Act as a subject matter authority when assisting the sales team in pursuit of new business
• Collaborate with client on pain points and challenges; collaborate to create account journey maps and leverage advisory services that excite and motivate customers to pursue ambitious plans with Appian

Relevant Experiences, Mindset, Traits

• You have deep experience with Agile project management, especially at scale
• You have experience creating strategic proposals
• You have experience managing large scale technology programs and custom software development
• You have experience with solution design and are able to create compelling visions that explain a better future in terms of workflow, automation, user experience, and problem resolution
• You are comfortable learning different technologies
• You are proactive and action oriented; you identify and take action to achieve objectives even if the next steps are not clear to others; you do not default to a “respond orientation” when next steps are unclear
• You are a confident, strong communicator; you understand how to tell people things they do not want to hear and can do so in an authentic and likeable manner.
• You are comfortable in large enterprises and not afraid of large numbers
• You are able to quickly understand customers (culture, politics, business challenges, use case, etc.) and perfectly position unique messages and proposals to the context
• You are able to develop and maintain strategic relationships (stakeholder, buyer, influencer)
• You have experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• You are willing to travel up to 35%

Bonus Experience

• Deep knowledge of Solutions Selling and other value selling methods
• Industry expertise in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing
• You have prior experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
• Advanced degrees in business, strategy, or the intersection of business and technology
• Applied knowledge of enterprise architecture, including data management
• Fluent in business Spanish and/or Portuguese

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.