Tech 3, Planning & Design

Job Description

Job Summary

Responsible for coordinating and executing tasks and projects that support the planning and designing of cable construction and installation. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Completes field serviceability surveys to connect commercial buildings to one or more of the Company's services. Conducts field survey audits.
• Manages contractor activity, quality control, built mapping, timely activation, leakage detection, sweep and certification management and address serviceability. Tracks and maintains any information needed to monitor contractor productivity including forecasting future construction activity and material usage.
• Prepares cost estimates, bill of materials, control inventory and orders equipment, as needed.
• Assembles and interprets system HFC and Fiber documentation.
• Meets with Design and Commercial Development personnel to relay assigned work and required materials.
• Coordinates projects using available equipment, computers, map information, system specifications and field information, as provided.
• Inspects and conducts quality control on all construction activity performed by contractors to ensure quality and compliance according to Company's procedures and specifications.
• Reviews customer requests and resolves complaints.
• Assists with reports on capital projects and construction progress.
• Reviews maps and plans necessary to secure permits from utilities, Department of Transportation, railroads and appropriate local, state and federal agencies.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.