Senior Project Manager IT, Franchise Chain Openings

Job Description

Posting Date Sep 01, 2021
Job Number 21087123
Job Category Information Technology
Location Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP
Brand Marriott International, Inc.
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Senior Manager Opening Projects is responsible for IT related aspects of all hotel opening projects, hotel conversions to Marriott brands, and training/installation services as per the direction of the EMEA Opening Team Project Directors.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

• Number of Projects 50 - 100
• Number of Rooms 10,000-20,000
• Number of FTE Associates: 0
• Interacts with various levels within the organization, key vendors, development, Global Design, Continent Lodging Services, Owners/representatives and Franchisees
• Control or Influence of Budget (Y or N) N

Business Context

• Create IT estimates for chain franchise openings
• checking brand standard adherence of all relevant franchise brand standard
• Organize and/or attend (opera) kickoff meetings
• vendor contract verification
• Certificate requests
• Send Marriott IT opening Cost letter details to chain IT
• UAT organization for GPNS and potentially TV GRE standards adherence
• Educate chain on new standards
• Responsible for handover to IT Franchise Support
• Consult PD for escalations if needed
• Checking brand standard adherence either through design review or on site visits.
• Organize and/or attend (opera) kickoff meetings
• Vendor contract verification and implementation quality control
• Certificate requests for the installation of the various system applications
• GPNS UAT organization
• Assist the Handover to IT Franchise Support Organisation
• Consult PD for escalations if needed
• Organize MARSHA / GXP Training where requested
• Communicates Marriott’s technology standards to construction companies, reviews design for telecommunications, data cabling, network infrastructure, TV reception/distribution and external service provision or content.
• Prepares training & installation plans, scheduling internal and vendor resources.
• Ensures all resources, internal and external are provided with a project environment conducive to their wellbeing and safety.
• Ensures the information technology needs of Marriott International are met in a manner that is consistent with MI systems and technology standards
• Performs quality assurance and acceptance testing of installed systems.
• Coordinates integration or interfacing where required to third party installed solutions (building management, door locks, energy management etc.)
• For Franchisee locations, where oversight is limited, works with the Franchisee or their technology partners to ensure all Marriott technical requirements are met.
• Works in a close partnership with other iT functions to provide a seamless response to the information technology needs of opening hotels.
• Works in a close partnership with EMEA IT Vendors to provide a seamless response to the information technology needs of opening hotels
• Maintains understanding of technology direction and how that direction can be leveraged for present-day and future strategies. Applies those aspects of a forward-moving technology view that support the business strategy and operation.
• Researches any local statutory requirements for data privacy/protection and fiscal regulations to ensure compliancy
• Ensures compliance with all Marriott International Policies (MIP) and Information Security Standards.
• Assist in documenting all technology installed and completes handover to iT field operations post opening of the hotel.
• Participates in regular Global Technology Opening collaborations in order to facilitate best practise sharing to the mutual benefit of the EMEA continent
• Actively contributes to the on-going education and training of all information technology associates
• Assist in providing EMEA’s feedback on annual review of design guides
• Responsible for the maintenance and publications of EMEA’s continent design guide supplements
• The role may require extensive travel throughout EMEA and occasional worldwide travel
• Franchise chain to cover, not limited to:
  • HotelCo 51
  • SV Group
  • Bierwith & Kluth
  • Oddeysey
  • Cycas
  • Apex Alliance
  • Core Hospitality

Candidate Profile

Experience

• 5 plus years demonstrated track record in hotel IT support, installation of hotel systems and managing projects of small to medium size .
• Demonstrated ability to apply technology-enabled solutions to business problems.
• Solid relationship building skills (client, vendor, peers)
• Excellent problem-solving skills.
• Significant experience and demonstrated leadership in information systems management and enabling technologies

Personal Attributes and Competencies

• Relationship builder; networker
• Collaborative; team player
• Persistent; drives ideas
• Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure
• Engages in fixing the problem
• Exhibits leadership presence; ability to establish credibility necessary to influence at all organizational levels and give projects credibility
• Communicator; has excellent verbal and written communication skills and ability to adjust style for different levels.
• Analytical; makes decisions using data.
• Comfortable with complexity, ambiguity and change.
• Innovative thinker and agile learner; able to readily apply past learning in new situations to generate solutions to Marriott challenges and/or create something entirely new.
• Organization learner; has acute organizational and self-awareness; political savvy.
• Motivator; inspires extraordinary performance in others.
• Highly organized and able to handle multiple priorities.

Education or Certification

• Hotelmanagement or IT education preferred

Technical Expertise (Learning and Applying Personal Expertise)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Technical Skills:

• Knowledge and understanding of Marriott EMEA IT landscape preferred
  
• Expert knowledge on Hosted services for EMEA, related infrastructure and Marriott IT related brand standards
  • Above- and On Property Opera PMS & S&C
  • Simphony POS
  • Marriott GPNS Standards
  • Marriott TV GRE Standards
• Experience of Marriott Global IT Environment preferred
  
• Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.
• IT Project Management experience preferred

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.