Job Description

Support Services Representative

Location: San Jose, CA Job Number: 968423 Date posted: 08/02/2021 Submit Interest Add to Favorites Remove from Favorites

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Description:
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The Support Services Representative is a member of a department team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the department(s). The Support Services Representative

serves as a liaison between the department staff and the department management team, and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling and pay practices.

Essential Functions:

- Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the established staffing requirements for the department.

- Generates daily reports describing variances between staffing requirements and actual staffing needs.

- Supports department managers/supervisors in interpreting collective bargaining agreements to minimize the cost of overtime and/or other premium payments; ensures seniority in vacation selection or other time off.

- Creates ranking systems for staff in accordance with seniority provisions of contracts and availability provided by staff.

- Documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation.

- In accordance with individual department or facility guidelines, works with staff to cover vacant shifts.

- Generates and maintains computerized master schedule covering all staffing shifts throughout the department(s).

- Addresses all urgent staffing/payroll situations.

- Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with collective bargaining agreements or other KP policies and guidelines.

- Interprets coded time cards and processes time cards for payment on a bi-weekly basis.

- Also accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to all Kaiser Permanente employees, our members, purchasers, contracted

providers and vendors.

Grade 325

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Basic Qualifications:

- Six (6) months of staffing scheduling/payroll experience preferred

- High school diploma required

- Testing: Basic Proficiency in Word and Excel

- Testing: Typing 35 WPM

- Passing of a PC skills assessment

Additional Requirements:

- Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize the workload database

- Excellent interpersonal communications skills that enable individual to work with a variety of personalities and negotiate the necessary coverage for the department(s)

- Strong problem-solving skills allowing individual to develop creative alternatives to staffing/payroll issues

- Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented, in case of dispute

- Excellent analytical abilities of the written word, metrics, charts, data or other documents generated by the department(s) in relation to staffing requirements and the computerized staffing system

- Must be decisive with the ability to work independently and make decisions regarding staffing/payroll requests or challenges

- Must be flexible to meet the needs of the department(s)

- Must be able to work in a labor/management partnership environment

Preferred Qualifications:

- Knowledge or use of PS3 scheduling system preferred

- Some college preferred

- Knowledge of health-care environment preferred

Primary Location: California,San Jose,San Jose 50 Great Oaks Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 12:01 AM Working Hours End: 11:59 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: A01|SEIU|United Healthworkers Job Level: Individual Contributor Department: San Jose Hospital - Appointment Services - 0206 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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