Account Advisor

Job Description

Hi, we're Oscar. We’re hiring an Account Advisor to join our Broker Support team in our Tempe Arizona office.

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.

About the role:

As an Account Advisor your main role is to support top producing brokers and general agents for our Cigna + Oscar partnership. Acting as a single point of contact for your assigned regions, Account Advisors will be focused on driving seamless support for brokers and general agents with the ability to build strong rapport. In addition to working side-by-side with our Sales Executives, you’ll also be working with stakeholders across Oscar making it easy for brokers to navigate our tools and support our members.

You will report into the Associate Sales Manager.

Responsibilities:

• Gain a deep understanding and maintain a mastery of Cigna+Oscar plans, benefits, and networks with the ability to educate others on our products across Cigna+Oscar markets.
• Partner with Sales Executives to set up Oscar’s distribution network in new Cigna+Oscar markets, and to reinforce it in existing markets.
• Facilitate quotes on behalf of the brokers and GAs in your assigned market
• Collaborate with Oscar’s Eligibility, Billing, and Member Services teams to resolve complex issues.
• Own outbound and email communications for key broker points of contact for their assigned region
• Daily Cross collaboration with Sales Executives in order to build strong relationships with key brokers
• Manage escalations related to your assigned region on trending issues in order to meet required SLAs
• Report out on key performance indicators for assigned region
• Audit and update workflows relating to scope of work with the ability to identify trending issues and work to drive needed improvement
• Constant communication with Broker Support Specialists and Broker Guides educating on broker updates and issues on a weekly basis

Requirements:

• 3+ years of customer support/service experience
• Experience handling complex b2b client escalations and working cross functionally to resolve in a timely manner
• Experience in using various platforms such as Salesforce, Jira, and G Suite
• Advanced computer literacy skills with experience using CRM and knowledge management tools to resolve client issues
• Experience using database tools such as jira, periscope, tableau, excel
• Experience handling complex client escalations and working cross functionally to resolve in a timely manner

Bonus points:

• Healthcare experience and/or broker license
• Previous B2B client relations experience
• Experience in using various platforms such as Salesforce, Jira, and G Suite

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, unlimited paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here .Oscar is on a mission to make a healthier life accessible and affordable for all by refactoring healthcare. The Broker Support Team is responsible for servicing Oscar’s rapidly growing population of broker partners. As a key part of Oscar’s Sales organization, the Broker Support Team works with brokers, general agencies and distribution partners in order to grow Oscar’s business and make Oscar the most broker friendly insurer.