Lead Product Manager, Growth Platform

Job Description

About the Role

The Growth team is on a mission to get our product in the hands of the next 10 million members. We are looking for a Lead Product Manager to lead the Incentives, Experimentation and Personalization Platform (IXP). We are an intensely passionate group with a bias for action, solving for speed and the end-to-end experience of running experiments at scale.

In this role, you will lead the development of our product experimentation, instrumentation and incentives capabilities. You will work closely with engineers, analysts, data scientists and product managers across Chime to build our multi-year roadmap to accelerate our time-to-value to members while delivering on our short term business priorities. You will be responsible for setting direction of our experimentation platform including our instrumentation, AB testing and personalization capabilities.

The Growth IXP team is also responsible for designing, managing and building systems that reward Chime members for engaging with Chime. You will work closely with Finance to manage our incentives budget, and will drive significant platform growth by designing solutions to complex behavioral problems.

If you are passionate about building products and capabilities that enable a culture of test & learn and data-driven product development, then this is the right role for you!

This role cannot be performed in the state of Colorado.

In this role, you can expect to

• Partner with analysts, data scientists and product managers to define the vision and roadmap for the Experimentation and Personalization capabilities
• Lead, manage and develop highly functional teams, ensuring detailed experimentation methodology and flawless execution that is scalable and sustainable.
• Develop and own the framework for instrumentation, governance, and quality of product experimentation data
• Build relationships with partner teams across Chime working to make it easier to learn about our members through experimentation
• Manage our incentives budget and partener with product managers to define our incentive experimentation plans.
• Design experiments, tactics and timeline for incentive platform features required to solve customer problems to meet business goals
• Establish shared vision across the company by building consensus on priorities leading to product execution
• Perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap
• Communicate product plans, benefits and results to all audiences - including Chime’s Executive team
• Partner with marketing, risk, compliance, engineering, design, QA, and analytics teams to build software collaboratively and inclusively

To thrive in this role, you have

• Strong grasp of data science, analytics, instrumentation, product experimentation and personalization (familiarity with Optimizely, Google Optimize, Adobe Target, etc., or internally built platforms)
• Familiarity with performance marketing -understanding of approach, technology, metrics, and tactics used by performance marketers and the customer experiences that will drive growth.
• Experience managing P&Ls and working with analytics and finance teams to monitor, track and optimize budgets.
• Strong analytical skills, competence in SQL, and experience with tools for doing data analysis
• An owner’s mindset - you don’t shy away from the hard stuff
• Deep understanding of customer needs, and strong motivation to tackle their problems
• Strong collaboration in team environments but able to act quickly as the decision-maker

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝 Quarterly stipend to spruce up your home office
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.