UX Researcher

Job Description

In February 2021, Constant Contact's former parent company, Endurance Group, was acquired by Clearlake Capital and Siris Capital. As part of this acquisition, Constant Contact was spun off to operate as a stand-alone business and Endurance has been dissolved. We couldn't be more excited to continue the focus on building simple, yet powerful tools that help small businesses achieve their goals with our new partnership.

At Constant Contact, UX Research is a core part of the organization, valued for its strategic direction, creative solutions, and consistent customer-first mentality. Our UX team is a tight-knit group of creatives who aspire to change the world, one small business at a time. UX Researchers are responsible for driving organization-wide initiatives by executing studies and collecting data in accordance with our team strategies. This can include meeting research goals by launching usability studies, card sorts, field studies, benchmark tests, and cognitive walkthroughs, as well as creating heuristic reviews, surveys, and other key deliverables.

What you’ll do:

• Planning: Plan with stakeholders for studies using a wide range of research methods.
• Executing: Create study plans, moderator guides, notes grids, etc.. Conduct studies using appropriate observation, note-taking, and analysis along the way.
• Analyzing: Skillfully analyze the data from your studies, triangulating data from various sources when necessary.
• Reporting: Create comprehensive reports of your findings and share them with stakeholders and other members of the UX team.
• Educating: Play an active role in educating and supporting fellow researchers, and promoting UX research to the rest of the organization.

Who you are:

• Master’s degree in HCI, Human Factors, Experimental/Cognitive Psychology, or a related field and/or commensurate experience.
• 2+ years of industry experience including:
• First-hand experience using a variety of both qualitative and quantitative user research methods
• Exceptional interpersonal, communication, and persuasive skills
• Solid organizational and presentation skills, including experience documenting findings and presenting them to diverse audiences
• Excellent analytical skills and multitasking abilities
• Collaborative, flexible, and personable team player

Why you'll love us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses of all sizes, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments and seek coaching opportunities.
• We’ve got you covered. We are a family! From excellent medical to life insurance, education sponsorships to interest-free loans, Flexi-leave to casual dress code - we've got your back!

Where permitted by applicable law, successful applicants must have received, or be willing to receive the COVID-19 vaccine by the date of hire to be considered for the job.