Job Description

Supervisor, Patient Financial Services

Location: Hyattsville, MD Job Number: 981615 Date posted: 07/27/2021 Submit Interest Add to Favorites Remove from Favorites

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Description: The PFS Supervisor is responsible for the day-to-day operations of certain assigned work units w/in the PFS Department.
PFS has work units that currently perform the following: identification & primacy determination of third-party billing opportunities (Medicare, Other Insurance Coverage (OIC), Worker's Compensation, & Third-Party Liability situations); the billing of charges to these entities; the collection of accounts receivable from these entities; &, the application of payments from these entities to the KP Mid-Atlantic patient accounting system.
These processes also include the billing of all member & non-member self-pay balances; the collection of these balances; &, the application of these payments to the KP Mid-Atlantic patient accounting system.
Essential Functions:
- Directly supervises the staff in the assigned work units. Is responsible for hiring & all disciplinary actions up to & including termination of subordinates in accordance w/ EEO/AA, union contracts, & personnel policies.
- Assists the PFS Manager w/ developing policies & procedures as necessary. Ensures that all staff adheres to the policies & procedures once implemented.
- Ensures that all PFS Department employees reach all performance metric targets & departmental production standards of quantity & quality as set forth by the PFS Director.
- Assists the PFS Manager w/ ensuring that the department's operations & business practices are conducted in a manner that is compliant w/ regulatory requirements for all applicable jurisdictions.
- Ensures employees interacting w/ members are conducting themselves in a courteous & professional manner.
- Ensures that all employee follow the time collection process, including the KRONOS automated time & attendance systems for a designated Region.
- Assists in special projects & performs additional duties as assigned.
Basic Qualifications:
- A minimum of 3 years of experience in one of the various PFS Coordinator positions, or an equivalent level of experience & expertise; or a minimum of 8 years of experience in one of the various PFS Specialist positions, w/ demonstrated ability to succeed w/ increasing levels of responsibility required.
- A minimum of 1 year of supervisory/management experience or a minimum of 3 years of experience in a lead role required.
- Associate's degree or additional years of relevant experience in lieu of a degree required.
- Familiarity w/ health insurance laws & regulations required.
- Proficiency in the use of basic software & computer skills (i.e. Microsoft Word, Excel, e-mail & internet navigation) required.

Preferred Qualifications:
- Experience w/ HealthConnect & KRONOS systems preferred.
- Bachelor's degree preferred.
- Familiarity w/ claims processing preferred.
- Working knowledge of Medicare regulations & guidelines preferred.
Primary Location: Maryland,Hyattsville,New Carrollton Administration Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-MAS-01|NUE|Non Union Employee Job Level: Team Leader/Supervisor Department: Revenue Cycle Administration Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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