SEO Success Manager

Job Description

At Conductor, we believe a great company has a positive impact in the world, and on the people who build it. Therefore, we have two missions:

• Customer-First - Transform marketing into a force for improving people’s lives.
• People-First - Transform the workplace into a force that helps people grow.

Marketers use our software and services to create and optimize valuable content so that it gets found, answers questions and solves problems for real people. Conductor was named Top in the Forrester Wave for SEO platforms and is rated #1 on TrustRadius and G2Crowd by enterprise marketers. For more information, visit conductor.com.

At Conductor, we're building amazing tech, bringing together the best marketing minds out there. It’s our focus on people and our mission that has led to being Crain's "Best Place to Work" 9 years in a row.

We are actively seeking a SEO Success Manager for Conductor to work with our Enterprise level customers in helping them to achieve their SEO outcomes. As a SEO Success Manager, you’ll be expected to own a high amount of ACV across an assigned group of Enterprise customers.

A DAY IN THE LIFE OF A SEO MANAGER

• Expertly apply real-world challenges to platform workflows to help drive growth and increased adoption from Conductor customers
• Be available to lead training and account configuration conversations for their own customers and other team members’ customers
• Actively share industry updates and SEO best practices with their broader team and the CS department as a whole
• Launch and take part in team-wide initiatives that improve team processes and helps the overall goals of the CS department
• Proactively monitor, report, and evangelize customer usage of Conductor Searchlight
• Work closely and partner with a variety of internal and external teams, including digital product, marketing, project management, UX/UI, and content groups
• Help Customer Success Directors build relationships with assigned Customers and educate individuals and organizations on the value of organic and content marketing to turn strategies into actions
• Proactively investigate potential opportunities to increase customer’s organic traffic & revenue
• Effectively surfaces leads and risk to allow for successful action or remediation.
• Maintain strong documentation within the Gainsight system related to customer issues, proactive tasks and general account information.
• Consistently ensures that business is conducted with integrity at all times and that behavior aligns with Conductor policies, procedures, and core competencies

We’re excited about you if you have......

• Minimum 4 years of SEO (agency or inhouse) or technical account management experience preferably within a B2B SaaS business
• Knowledge of organic search and how SEO activities influence search engine ranking algorithms
• Demonstrated ability to gather information, prioritize initiatives, and achieve results on time
• Experience with Conductor, Google Analytics, Google Search Console, DeepCrawl, Screaming Frog, and other technologies that inform organic search strategies
• Prior experience training customers on how to use technology/software
• BA/BS is preferred or equivalent experience in related field
• Strong project management skills and the ability to assess urgency and set priorities is essential.
• Passionate about problem solving, relationship building and creating customer loyalty.
• Exceptional written and verbal communication and interpersonal skills.
• Prior experience managing a book of business and driving Enterprise customer outcomes.
• Ability to effectively overcome customer concerns and create a win-win outcome.
• Strong results orientation with a proven track record of flawless execution and strong attention to detail.

Conductor is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.