Senior Program Manager, Care & Services

Job Description

Location: Hiawatha, IA or Gilbert, AZ

This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.

Join our team...

GoDaddy is seeking an experienced Sr. Program Manager who thrives in a dynamic, fast-paced environment to join our Care and Services Program Management Team. The C&S Program Management team is laser-focused on driving and delivering cross-functional strategic programs for GoDaddy Guides and Customers that improve experiences, empower decision-making, and deliver on company goals.

The Sr. Program Manager will provide leadership, alignment and transparency across a portfolio of projects driving revenue and a best-in-class customer experience at scale for the Care and Services organization. This position may be a people manager role in the future.

What you'll get to do...

• Bring an infectious balance of focus, planning, transparency, priority, and a relentless drive for big outcomes to those around you.
• Work directly with leaders and cross-functional partners in Care & Services and around GoDaddy to align on objectives, remove blockers, and deliver on mutual goals.
• Strategically identify the appropriate participants in each program and clearly define roles and responsibilities.
• Proactively identify critical dependencies, define scope, and assess gaps within active programs and manage key stakeholders through remediation and decision tracking.
• Relentlessly document and manage teams to detailed project and task plans across functional areas and work streams.
• Use strong listening, facilitation and problem-solving skills to form trusted working relationships with leaders and cross department team members. This will be key to proactively anticipating and removing barriers that risk successful delivery.
• Create and maintain continual transparency/reporting of program progress and associated communications necessary to keep a shared understanding across teams.
• Drive project delivery, collaboration, transparency, applicable decision making, and risk remediation across cross-functional business teams.

Your experience should include...

• Minimum of 5 years’ experience in cross-functional and cross-departmental program management focused on business operations and/or customer support.
• Strong sense of intellectual curiosity – learning and trying new things to deliver big outcomes for you and your team
• Able to stay objective, focus on facts and data, and remain resilient in managing conflicting priorities, multiple stakeholders and expectations.
• Expert level ability to communicate directly and clearly at all levels of management, with a strong emphasis on careful listening.
• Proven capabilities in using frameworks to create project charters and detailed task plans and managing them to the finish line across multiple cross-functional teams.
• Ability to challenge and influence leaders and team members to drive change and strategic decision making.
• Ability to prioritize and balance competing opportunities and customer needs with business priorities and outcomes.
• Relentless attention to detail.
• Comfort with high-level concepts and the ability to turn them into actionable plans.
• A bias towards action and being proactively confident and politely persistent in managing team members to stay aligned and updated on the program charter, plan and their individual and team tasks.

We've got your back... Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.