Sales Operations Manager, Cigna + Oscar

Job Description

Hi, we're Oscar. We're hiring a Sales Operations Manager to join our Growth Operations team.

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.

About the role:

Working specifically across the Cigna + Oscar line-of-business, you will play a key role in developing, building, and rolling out our sales operations infrastructure as we scale this product and our sales team.

You will report into the Senior Manager, Growth Strategy. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities:

• Own all sales operational processes and procedures related to our Cigna + Oscar Small Group product, including design and roll out of new workflows to support our growing sales organization
• Build and manage key sales process and policies, including underwriting guidelines, group eligibility requirements, exception requests, and advanced escalations
• Partner with our Strategy, Sales, Account Management, and Eligibility and Billing teams to build processes, workflows, and training resources that continue to make Oscar the easiest carrier to do business with
• Provide advanced level service and escalation support to sales teams and key external distribution partners, including general agents, exchanges, and national brokers
• Partner closely with Small Group/Cigna + Oscar leadership to identify and manage reporting, forecasting, and monitoring requirements for both Oscar and Cigna leadership
• Partner with our Legal, Finance, IT, Security, and Compliance teams to ensure all growth operation processes follow current and future regulatory requirements

Requirements:

• 5+ years of experience, with at least 3+ years of sales operations experience in a managed care, healthcare, or employee benefits organization
• Experience preparing reports for Sales, Account Management, and Insurance Operations teams
• Proficiency with Excel
• Project management experience

Bonus points:

• Experience within a Small Group insurance sales, account service, or underwriting team
• CRM / Salesforce / JIRA experience
• SQL experience

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here .

COVID-19 vaccine requirements for in-person work:

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.