AVOD Content Operations Manager - HBO Max

Job Description

The Job
The AVOD Content Operations Manager will be responsible for managing content operations processes to support HBO Max with Ads. The ideal candidate has experience working within digital content operations, is comfortable working with a variety of platforms/systems in a high-volume operational environment, and can dynamically learn new business and technological constructs as needed. Ad supported streaming video, media supply chain, and content metadata experience is strongly preferred. In this highly cross-functional role, you will manage activities amongst stakeholders within Ad Ops, Ad Sales, Ad Tech, Business Affairs, Content Ops, Content Strategy, Digital Ops, Media Supply Chain, Product Experience, and various Direct-To-Consumer teams throughout WarnerMedia.
The Daily

• Provide ownership and effective end-to-end management of all HBO Max with Ads content operations activities across all internal and external stakeholders
• Manage ad supported content assets from internal and external partner delivery through scheduling, publishing, and confirmed availability on platform
• Lead incident management resolution for all HBO Max with Ads content operations issues, proactively sharing details on impact and expected resolution
• Coordinate testing, feedback and troubleshooting for partner asset deliveries for ad serving, video playback, and all content metadata-driven activities
• Develop processes, leveraging and evolving existing systems, to monitor and communicate current asset status to all relevant stakeholders
• Create structure and process to support the increased operational complexity required to support the evolution of ad formats, product features, content deals, and rights exceptions within HBO Max with Ads
• Coordinate testing and provide feedback on the impact of new ad formats and ad supported product features for internal and external tools
• Evolve content conditioning activities, including ad break marking, to drive incremental revenue and provide best-in-class customer experience
• Manage and continually improve processes related to KidVid and COPPA compliance, including commercial clearance and host selling
• Continuously identify content operations process improvement ideas to more efficiently and effectively accomplish daily activities
• Monitor content metrics and trends to enable stakeholders throughout WarnerMedia to make informed decisions on content related activities

The Essentials

• Bachelor’s degree and/or relevant experience required
• 5+ years of experience in digital content operations or related experience
• Ad supported streaming content experience strongly preferred
• Prior experience with digital content technology ecosystems required
• Experience in operationalization of complex workflows, systems and processes
• Hands-on experience managing business-critical operational processes and driving process improvement initiatives
• Comfortable leading initiatives among business and technology stakeholders to develop new processes, enhance legacy tools, and support innovation
• Self-starter who can simultaneously balance cross-functional teams’ needs while reacting quickly, dynamically, and intelligently to shifting priorities
• Ability to effectively influence stakeholders and communicate cross-functionally across all levels
• Exceptional verbal and written communication skills
• Genuine interest in streaming video, digital content operations, and innovation within the industry