Cloud Operations Change Manager

Job Description

Join us as we pursue our vision to make the world a place where data can provide clarity, elevate discussion, and drive progress for everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our dream team.

Our team ensures that changes are well planned, perfectly detailed, and communicated widely; all in the spirit of protecting our customers and ensuring their services are available when they need them most (which is all the time!)

This senior position will focus on driving maturity in the program. You’ll be engaging users and colleagues to thoughtfully grow and improve our services. The team and our users will also look to you to provide training and expert mentorship.

Responsibilities:

• Perform compliance assessments and remediations
• Maintain our onboarding and educational materials
• Drive process improvements
• Review and approve submitted changes
• Review changes post implementation
• Provide outstanding support for our awesome users

Qualifications:

You can interact in a positive and professional manner with our users and team members.

A BA/BS degree and 4+ years of related professional experience or 6+ years of industry experience is helpful. This includes IT service or program management and continual service improvement. Experience at other cloud based Software as a Service companies is always a plus!

A familiarity with cloud providers and their services. (AWS/Google)

Experience with Jira is preferred, but experience with similar workflow based ticketing tools is okay too.

Advanced ITIL or other industry certifications can contribute to the experience requirements.

Most importantly, you have a phenomenal demeanor and a strong desire to learn.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.