Senior Product Manager, Data Products

Job Description

A BIT ABOUT US Lever was founded eight years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Atlassian, KPMG, and McGraw-Hill Education rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. THE CHALLENGE Recruiting is a hot market, growing 12-15% year over year , and Talent Relationship Management systems like Lever are in high demand. At the same time, hiring has never been more competitive and costly, making talent solutions that improve a company’s hiring return on investment incredibly valuable. As a Senior Product Manager, you will own product features that not only help our customers scale and configure their Lever experience but also help our internal teams to be more efficient. This is a great opportunity to work on high-impact initiatives that touch on each part of the application. Whatever challenge you will own, with your technical expertise, detail focus, and product sense, you are driven to provide a huge impact on customer satisfaction. You will excel at cross-functional collaboration and work with leadership, design, engineering, sales, marketing, and customer success to deliver value to users through product launches. You will seamlessly flow between high-level strategic planning and day-to-day project execution. Through strong qualitative and quantitative data points, you will build and execute an outcome-driven roadmap that aims to help customers solve their recruiting needs. THE OPPORTUNITY We’re building a world-class, product-first organization and assembling the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success. Come build best-in-class data products with us. THE TEAM Our team is defining and building the analytics products in Lever. Talent analytics is the fastest growing space in the talent & recruiting industry and our team is leading the vision for the future. You will report to the Group Product Manager of Data & Analytics products and your team will be our Data Product Engineers & Product Managers. We are a group of data nerds who love solving hard problems and making our customers happy.

THE SKILL SET

• 3+ years of experience as a Product Manager or customer-facing Consulting/Analyst in a tech company with a track record of delivering software with high business impact
• A proven track record for full lifecycle product management developing products from concept to launch for large scale initiatives.
• Experience with Scrum or other agile development
• Bias-to-action and hands-on experience delivering business results. You’re not afraid to get your hands dirty.
• Undergraduate degree in quantitative or business-focused field preferred, MS or MBA optional.
• Detail-oriented : There are a lot of moving pieces with the deprecation of one of our analytics products as well as onboarding customers to the new analytics product
• Strong Communication Skills : There are many teams involved in this project and they need to be communicated with early and often--this includes documentation both internally and externally.
• Customer Research : We will need updated research to understand what is key to success for migration. You will own the relationship with Consultants, Customer Experience and Product.
• Data-Driven : Migrating the customers off the current analytics product will be a numbers game. We will closely monitor how users are adopting the new analytics products to measure whether the deprecation is at risk. This PM will be managing both adoption, deprecation, and customer satisfaction metrics to prevent customer pain. Experience with product analytics tools is a must. (ex: Segment, Amplitude, Heap, etc.)
• Problem Solver : The deprecation of a product alone is a complex issue. The adoption of a new product alone is a complex issue. This PM will be responsible for a solution that accomplishes both. They will need to think on their feet, have multiple options to success, and be flexible with change.
• XFN Empathy : There are many teams involved in the analytics migration & deprecation project. This PM will need to be highly sensitive to the roles of each of these teams and be able to communicate effectively with empathy.

WITHIN 1 MONTH, YOU'LL

• Complete Ramp Camp, our onboarding program designed to get you up to speed on our business, vision and team and gain an understanding about how your role fits into Lever's broader organization.
• Build a relationship with the Talent Analytics team to understand our customer needs for managing a product migration/deprecation.
• Build an understanding about the product analytics toolset: Looker, Snowflake, Segment, etc.
• Research the why & how of the old product set to understand context for the new product set

WITHIN 3 MONTHS, YOU'LL

• Shadow at least one customer interaction per week. Across Sales, Support, and User Research, you will understand how Lever’s users of today and tomorrow use the product
• Meet with the Engineering team to get to know Lever’s technology stack and how it allows us to build great products.
• Meet with Sales Engineering and Customer Success to understand how the product is positioned and used.
• Have directed one-on-ones with members of other teams to understand how each organization at Lever contributes to the overall success

WITHIN 6 MONTHS, YOU'LL

• Manage a product migration as the primary owner. You will work with Leadership, Design, Engineering, Marketing and Customer Success to design, build, and launch the right migration plan.
• Identify key success metrics for the migration and take ownership for evangelizing the migration with all Lever stakeholders.
• Collaborate with engineering to track velocity and accuracy of engineering estimates and put in place a feedback process for learning and improving team execution.
• Close a key strategic deal with the Sales team. You will help prospects map their current and future needs to Lever’s product offering and roadmap
• Draft internal documentation on the launch strategy for the product migration in collaboration with Marketing
• Report on the outcomes of your product migration. You will discuss how well goals and hypotheses were met, and what learnings to use in the next launch

WITHIN 12 MONTHS, YOU'LL

• Establish, track, and report progress on product metrics and KPIs for leadership and the entire company
• Contribute deep product knowledge and insight during product roadmap and strategy discussions
• Make critical product decisions that optimize for Lever’s best interest against the concerns of multiple stakeholders. You will bring along the entire team along with you in your decision
• Own and drive a major, complex cross-functional product effort. You will enforce the correct scope, flag risks, and coordinate stakeholders
• Perform a metric-based analysis on a product area to understand how widely it is adopted, by what types of users, and if there are any fall-offs in the work flows. You will use this to inform product design and roadmap decisions
• Attend an external industry event where you will evangelize Lever’s product and mission
• Be able to advocate/defend the Product Org’s views of what is right—even if it comes to conflict/disagreement with CEO—with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
• Educate, mentor and train team members across the entire company on product methodology and philosophy

IS THIS ROLE NOT AN EXACT FIT? Sign up to stay in touch, we'll let you know when we have new positions on the team. THE LEVER STORY Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion . California residents applying for positions at Lever can see our privacy policy here . #LI-CM1 #LI-REMOTE Apply for this job