SMB Account Manager

Job Description

We are looking for a Pacific or Mountain time zone based SMB Account Manager for our Account Management team here at Greenhouse! Our Account Management team is in charge of driving customer retention, growth and expansion opportunities, and continued product optimization and adoption. As an Account Manager, you will own the renewals and up-selling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter – you thrive in a competitive environment, and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers
• A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations
• A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
• A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix
  

What you’ll do

• Identify and put together strategic account plans that map out expansion and other upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success Managers for shared management of your customer relationships
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Continued assessment of Greenhouse’ alignment with customer’s business objectives and goals
• Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
  

You should have

• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong pipeline management and familiarity with Salesforce
• Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
• Experience with a sales quota and closing sales deals
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The ranges provided below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location.
Compensation: $100,000-$115,000

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