Program Support Specialist - Macrolink

Job Description

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Role Overview:

This person will be supporting the Macrolink VSL team in all activities associated with the pursuit, order, capture, and execution of existing and future programs. Initial emphasis is operationally focused on field returns, working in conjunction with program managers. The remaining focus will be on supporting the program execution teams with activities such as: metrics data collection and reporting, roadmap development and reporting, manage customer returned goods, support execution of burndown plan, interface with internal/external stakeholders on improvement plans, contribute in gate reviews and execution meetings to ensure output plans support customer demand/sales and are aligned to the Macrolink sales plans, and all levels of coordination with the core program team. This person’s work will be driven by VSLs in the Mission Systems Microlink team.

The ideal candidate would have a thorough understanding of MRP processes associated with order entry, status of factory hardware delivery forecasts, and shipping of multiple products aggregated and delivered as a system. It would be helpful to have familiarity with Collins Management System Process and capability of supporting the Program Managers in the generation of the Gate artifacts, data analysis for sales forecasts, ensuring resources such as engineering, engineering support, production, services, facilities, etc. are available for the program. This position coordinates activities across the RTX shared business model and requires collaborative working relationships with Engineering, Manufacturing, Sales, Contracts, Order Administration, Subcontracts, Quality, Finance, and Services and will require external customer interface. External customer interface contacts are typically first level program management, engineering, maintenance, and procurement agents.

Primary Responsibilities:

• Ensure that program plans, schedules and budgets are followed.
• Gathers data to monitor program’s progress in terms of cost, schedule, and technical specifications.
• Prepares plans and progress reports relating to business aspects of the program(s).
• Demonstrates continuous improvement initiatives to optimize efficiency and quality.
• Identifies program problems and supports resolutions to ensure the successful completion of programs.
• Partners with functional organizations to achieve alignment with customer program objectives.
• Coordinates the negotiation, proposals, business plans, budgets and contracts for programs.
• Establishes cost focused performance targets and directs work to achieve these targets.
• Persistence – Dealing with cross-enterprise coordination on obsolete components requires the ability to be tenacious to get the answers needed to make decisions.
• Analysis – Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.
• Cooperation – Takes personal initiative to proactively serve as team motivator creating strong morale and synergy.
• Coordinating – Ensures that information has been received and accurately understood by all parties.
• Decisiveness – Exhibits the personal confidence necessary to make critical decisions, even amidst controversy and doubt.
• Dependability – Ensures that all details of a project are accurate.
• Drive – Displays energy, persistence, and a positive attitude when working on most projects.
• Judgment – Bases decisions on factual information and considers alternative courses of action before reaching decisions.
• Relationships – Develops relationships with others that are based on trust.
• Communication - Must be able to effectively communicate with people across multiple organizations.

Basic Qualifications:

• Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience.
  Practical knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work. Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience. Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.
• Must be a U.S. Citizen
• Must have or be capable of obtaining a US Department of Defense (DoD) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements.

Preferred Qualifications:

• Prior experience tracking and forecasting Customer Repairs and coordinating with order administration
• Prior SAP experience relative to order entry, hardware product tracking, or shipping
• Prior experience working with Master Schedulers for hardware demand planning
• Current active DoD secret security clearance

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick - Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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