ServiceNow-Technical-Lead

Job Description

Job Description Summary
Global Technology Service (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. Primary responsibility is to be a hands-on ServiceNow specialist, analyst, developer and a key resource in developing solutions and applications for the ServiceNow Platform with emphasis in the ITSM and ITOM focus areas.
Job Description

The position requires ITSM expertise along with technical knowledge of ServiceNow. The ServiceNow Technical Lead should understand technical and functional design requirements for ServiceNow, follow industry best practices and patterns in building ITSM systems, provide high-level design and implement technical solutions for ServiceNow. Understanding the workflow engines is required. The ServiceNow Technical Lead must be able to design and architect ServiceNow CMDB, discovery jobs, and automation workflows.

Responsibilities

• Lead and complete all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
• Design, plan, and administer ServiceNow at an architect level
• Design, development, maintenance, administration, and continuous improvement of enterprise IT Service Management solutions in ServiceNow
• Maintain technical expertise relevant industry standards and best practices in ServiceNow
• Evaluate and report on new ServiceNow technologies to enhance capabilities of cloud based and virtualized services
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Keep current with skills and research the software industry to help pave the way for future development strategies

Qualifications

Bachelor’s degree in Information Systems, Computer Science or technically related field, or equivalent education/experience. Minimum of 10 years work experience. Masters degree in Information Systems, Computer Science or related technical field with 8 years experience is also acceptable.

• 8+ years of ITSM experience or related workflow development practice and techniques experience
• 8+ years of experience in ServiceNow Development in an enterprise environment
• Technical expert in ITSM and ServiceNow
• Must have at least 3 years of workflow development using languages like JavaScript
• Must have experience in Hardware and Software Asset Management (HAM, SAM) modules.
• Must have extensive experience with ITOM, specifically Event Management (EM) and integrations.
• Experience in the implementation, administration, maintenance and enhancements of ServiceNow
• Hands-on experience with one or more implementation of ServiceNow ITSM, and ITOM is required.
• Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service Request, Asset, Discovery, CMDB Management, Portal Development, Event Management, etc.
• End-to-End Service Catalog development and complex workflows
• Experience developing custom applications within ServiceNow platform
• Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
• Experience building custom automation workflows and development of customized modules
• Experience with migration from legacy toolsets into ServiceNow
• Experience with ServiceNow upgrades
• Experience integrating ServiceNow with external systems through SOAP or REST APIs
• Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
• Must have experience in devising possible solutions to predicted problems, evaluating other options, and working as part of a team

Preferred Qualifications

• ITIL Foundation Certified i.e., ITIL v3, ITIL v4 (required)
• ServiceNow System Administration Certified (required)
• ServiceNow Implementation Specialist Certified
• ServiceNow Developer Certified

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **

Compensation:

The salary for this position generally ranges between $125,000 - $175,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 15%.

Working Conditions

• Limited after hours (global) participation may be required.
• Limited travel may be required

What You Receive:

• A Comprehensive Wealth + Health package.
• Wealth Benefits; Competitive Pay, Bonus, and Benefits Package
• Health and Work/Life Balance Benefits

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

Salary Guidelines:

US

$105,000 - $139,000 - $193,000

Expected Starting Salary Range: $124,000 - $173,000

*This position is also eligible for an incentive bonus

FLSA Status: Exempt

UK Salary: Range not currently available

NL Salary: Range not currently available