Customer Success Manager, Platforms (English, Spanish)

Job Description

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of relevant experience in digital marketing and consulting technology.
• Experience in running technical engagements with customers (e.g. consulting, project management, sales, implementation or technical sales).
• Ability to speak and write in English and Spanish fluently.

Preferred qualifications:

• Familiarity with online media buying strategies and advanced technologies (MarTech ecosystem).
• Demonstrated success at working with cross-functional teams and building effective relationships across internal teams.
• Demonstrated creative problem-solving approach and analytical skills, combined with a sense of ownership, and a proactive can-do attitude.
• Excellent business sense, problem-solving, and project management skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a member of the sales team in Tech Sales, you will be the frontier of driving data and tech adoption and long-term impact to customers and Google. In this role, you will drive tech adoption towards impact by connecting business needs with cutting edge tech solutions, acting as a partner/consultant to those you are working with, and assisting the sales process through tech roadmaps, with a focus on customer business objectives, media impact, and digital maturity evolving. You will embrace the customer view while overseeing the technical execution and business operations of Google's partnerships, coordinating the project's implementation across internal/external stakeholders, and prioritizing projects based on their potential impact. You will focus on delivering excellent customer care, empowering our partners' ecosystem, and making sure projects go smoothly for Google's customers.

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Responsibilities

• Drive the successful adoption of data and tech projects to help customers realize the business value of our partnership and offerings.
• Guide customers through the organizational changes needed to unlock the full value of the MarTech solutions, and help them align their customers and partners to deliver on digital transformation.
• Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Collaborate closely with Google Marketing Platform Certified Partners and with the Google Technical Professional Services team to project manage and coordinate necessary steps to drive the implementation of Google Marketing Platform products.
• Engage up through executive-level marketers to lead them through adoption and use case value realization of Google Marketing Platform technology.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.